Sr. Invest Operations Associate

Job Description

Invest Operations | Acorns

Acorns is how everyday consumers save & invest for the long term. By putting tools of wealth-making in everyone's hands, Acorns has become the largest subscription service in U.S. consumer finance, serving nearly 5 million everyday Americans. Customers get:

• Automated investing in diversified portfolios, built with help from experts.
• Easy retirement account that allows customers to invest in their future in minutes, no expertise required.
• Banking that invests with every swipe, allows you to invest from each paycheck, and helps customers get paid up to 2 days early
• Investment account for kids, multiple kids included
• Investment bonuses from brands where you shop
• Money news and education on-the-go

And so much more, all in one app! To date, customers have invested $12.5 billion with Acorns, much of it in spare change. From acorns, mighty oaks do grow!

Acorns is seeking a licensed Series 24 Securities Principal to join the Invest Operations team in order to build and maintain customers’ trust in Acorns as a revolutionary investing service. Our Investment Operations team reviews and executes the full life cycle of every investment transaction and manages all investment advisor related customer inquiries. Through deep operational insight and big picture thinking, you’ll improve our customer’s experience through timely resolutions, surfacing issues as they arise, and improving processes.

This role has the option to be remote or based in our Irvine, CA or New York, NY offices.

You are not expected to have experience with all listed requirements. If you feel passionately about Acorns' mission, vision and values, please apply.

What You’ll Do:

• Introduce yourself and become integrated with the Invest Operations team
• Develop relationships with key stakeholders across cross functional teams
• Have recurring 1 on 1’s with management and meet regularly with the Advisor Operations team to provide questions/feedback and understand team priorities, responsibilities and goals
• Assist the customer support team with customer inquiries that require FINRA licensing including: roth conversions, incoming and outgoing rollovers and transfers, age of transfer requests for UTMA/UGMA accounts, large money transfer requests, general investment advice, ACH authorizations, high balance funding source change requests, deceased, court orders, levies, liquidation and deposit requests, cost basis information, performance questions, collection events, recoding IRA contributions, account unlock requests, check requests, etc.
• Meet service level agreement goals with all customer inquiries
• Identity customer needs and communicate promptly through email while maintaining a positive and professional attitude at all times
• Approve and reopen customer accounts
• Collaborate with cross functional teams to plan for upcoming corporate action events
• Review accounts with suspicious activity including large deposits and withdrawals, chargeback activity, funding source change requests, etc.
• Recognize, prevent, and communicate fraud issues effectively
• Collaborate with our IRA Custodian for audit, reconciliation, withholding, and incoming rollover/transfer requests
• Perform quality assurance on the investment back office customer support team to ensure expectations are being met and delivery of high quality service
• Act as subject matter expert on all of Advisor Operations, including providing training and guidance to the team and cross functional partners
• Assist in the development of new investment products and operational readiness
• Collaborate with FINOP and Compliance to update and create new standard operating procedures as new products, disclosures, and efficiencies are introduced and policies and procedures change
• Have a deep understanding of the investment money movement life cycle
• Communicate, manage, and collaborate with cross functional teams to resolve incidents within the department

What you will bring to Acorns:

• BA/BS degree required
• FINRA SIE license required
• FINRA Series 7, 66, 24 license required
• 2 years of investment or financial operations experience
• SQL proficiency is preferred
• A passion for Acorns to look after the financial best interest of the up-and-coming
• Ability to consistently execute on assigned tasks effectively with a high degree of excellence
• Masterful problem-solving skills identifying issues and customer needs while providing thoughtful solutions
• Exceptional awareness with the ability to communicate and escalate issues
• High degree of professionalism and poise
• Excellent written and oral communications skills

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package to meet the needs of you and your family
• Flexible paid time off
• Numerous career possibilities that allow you to grow with Acorns
• Talented and motivated team members who care deeply about one another, our mission and our customers
• The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges

About Acorns:

Acorns is the leading micro-investing app in the U.S. It allows users to round up their daily purchases and automatically Invest the Change® into a low-cost, diversified portfolio of exchange-traded funds offered by some of the world's top asset managers (including Vanguard and BlackRock). Founded in Newport Beach, Calif., by father and son team Walter and Jeff Cruttenden, Acorns provides a simple entry-point using the Acorns app on iPhone or Android. Customers accumulate fractional shares in one of five portfolios constructed by world-renowned Nobel Laureate economist Dr. Harry Markowitz. Acorns' smart portfolio algorithms automatically work in the background of life, helping users build wealth naturally, pennies at a time. From Acorns mighty oaks do grow.

Mission:

With benevolence and courage, we look after the financial best interests of the up-and-coming; beginning with the empowering step of micro-investing.

Commitment to Diversity, Equity & Inclusion:

Acorns believes diversity, equity and inclusion are fundamental obligations that strengthen our team. We need a diverse, multi-disciplinary team to build a meaningful company and culture.

Values:

1. Lead with heart
2. Make bold decisions
3. Always build trust
4. Never stop growing
5. Find a way

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