IT Systems Analyst- Entry Level

Job Description

Purpose of Job

We are seeking a talented IT Systems Analyst-Entry Level for our San Antonio, TX facility.
USAA values a work culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are settled between each employee and the employee’s manager.
Within defined guidelines and framework, assists in providing support between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Participates in the assessment of evolving business requirements, to include evaluating and validating technical requirements. Assists in translating technical requirements into functional solution specifications. Researches and helps the team resolve production issues and defects. Assists in the definition and creation of test artifacts..

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Under direct supervision learns and applies basic knowledge of simple IT delivery functions and their supporting business functions to include processes, services and technology solutions.
• Under direct supervision participates in the analysis and design of technology solutions supporting simple IT delivery functions to ensure their business needs are met.
• Under direct supervision participates in communications with customers on the analysis of business needs and requirements to deliver solution artifacts as needed.
• Participates in the gathering of technical requirements using interviews, workshops, surveys, process analysis, use case scenarios, task inquiry and workflow analyses.
• Participates in the implementation and ongoing sustainment of technology solutions.

Minimum requirements:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Up to 2 years of related experience and accountability for executing projects related to process improvements, business requirements, technology solutions, or supporting activities.
• Foundational knowledge of the targeted IT functions and demonstrated application of the basic knowledge, skills and abilities needed to provide their support.
• Foundational level of business acumen, with exposure to industry practices and emerging trends in the areas related to the targeted IT delivery functions.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred experience:

• 2 years minimum experience of software installations, hardware troubleshooting and project management skills for large rollouts
• Mature knowledge of inventory tools, to include but not limited to ServiceNow, CG4, Knowledge base articles
• Experience with compute/mobile device asset management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $51,700- 93,200* (this does not include geographic differential it may be applied based on your work location).

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is Not Available for this position.