Customer Experience Advisor (Part-Time) (Remote, based in Nashville)

Job Description

Warby Parker is searching for a remote part-time Customer Experience Advisor to help us provide unparalleled support to customers over the phone and email. As a member of our CX team, you'll represent the Warby Parker brand and strive to create extraordinary vision care experiences. With every call and email, you’ll have the chance to make our shoppers happier—and their days better—than before. Ready to get started? Read on!

This is a part-time remote position based in Nashville, TN.

What you'll do:

• Deliver customer service of the highest quality over the phone and email
• Become an expert in Warby Parker's internal management system to efficiently process sales orders and maintain customer relationships
• Use our communication software to interact with your teammates, management, and other departments
• Be on the lookout for ways to improve each customer’s experience
• Approach your day-to-day work with a reformer’s mindset and make suggestions of how we can do better together

Who you are:

• A self-starter who takes ownership of (and pride in) your work
• A creative and innovative problem solver who thinks outside the box
• A sensitive and skillful communicator (both online and offline!) who can adapt your tone and communication style depending on your audience
• Eager to learn new technology systems and procedures
• A master multitasker who’s extremely organized and attentive to detail
• Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!)
• Able to stay energized and motivated in a high-volume work environment with limited supervision
• Excited to represent Warby Parker and build strong customer relationships

Requirements:

• Able to attend a virtual four week onboarding. Warby Parker will provide the equipment necessary to attend prior to starting.
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Able to work 20–29 hours per week. We're available for our customers every day, 8 a.m.–9 p.m. CT.
• Available evenings and weekends, including during the holiday season
• Have reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided!
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra Credit:

• Up to 2 years customer service experience
• Experience working from home