Technology Support Specialist

Job Description

Summary

Posted: Jun 15, 2022 Role Number: 200388967 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Core Technology Support (CTS) is the link between Apple external developers and Apple engineering. Technology Support Specialists have a wide range of responsibilities focused on ensuring feedback, bug reports, and technical support incidents are handled by the right teams, and providing clear, timely, and empathetic responses from Apple. We are looking for a dynamic and motivated candidate who is process-driven, while able to handle ambiguity. This role requires a critical thinker, ambitious self-starter, tech savviness, acute attention to detail, and excellent communication and collaboration skills. This is customer service for developers.

Key Qualifications

Key Qualifications

• Familiarity with Apple technology, software, and terminology: You will be applying this knowledge daily.
• Strong critical thinking and problem solving skills: You will be making decisions with limited data.
• Customer focused and empathy for Apple developers: You will be working with developers who are sharing critical feedback.
• Outstanding verbal, written, and interpersonal communication skills: You will be setting the tone with external developers and Apple engineering.
• Familiarity with filing and managing bugs, and the bug processing lifecycle.
• Understands and can clearly communicate technical concepts to technical and non-technical business partners.
• Ability to prioritize assignments and work under pressure.
• Willingness and ability to learn continuously.

Description

Description As a Technology Support Specialist, you will work closely with third-party developers to ensure their feedback reports and technical support incidents are quickly and accurately routed to the appropriate engineering teams, and be the primary communication channel. This requires collaborating with engineering to craft appropriate responses to send to developers. You will be focused on the developer, and on making the reporting experience for developers great. Core Technology Services is part of Worldwide Developer Relations (WWDR) If you have experience with any of the following, you’ll be a stronger candidate, but they are not required for consideration: * Working with developers. * Building apps for Apple platforms. * Scripting & Automation tools. * REST-based APIs.

Education & Experience

Education & Experience BS/BA Degree, or equivalent work experience.

Additional Requirements

Additional Requirements

• Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.