Salesforce Administrator

Job Description

KPMG is currently seeking a Salesforce Administrator in Customer & Operations for our Consulting practice.

Responsibilities:

• Support end-user requests and support projects as needed
• Implement approved change requests that require configuration
• Work with help desk to resolve issues related to integrations, from internal applications and 3rd party systems
• Updates documentation of all configurations and create quick reference guides
• Partner with product owner and business analysts on Salesforce major release readiness, accountability and testing
• Provide technical management to offshore admin resources; ensure adherence of SF Sales Cloud, Marketing Cloud and AppExchange managed apps admin best practices

Qualifications:

• Minimum one year of experience supporting technical requests on a Salesforce platform with knowledge of the business processes required to provide resolution
• Bachelor's degree from an accredited college/university is preferred; Salesforce certification is preferred
• Experience providing platform upkeep, assessment of yearly Salesforce releases (three per year) and relevant AppExchange products introduced in overall solution
• Proficient Agile skills
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
• Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; Ability to participate in resource planning processes based on defined organizational plans