Application Support Engineer

Job Description

Application Support Engineer

This is your role. What part will you play?

· Coordinate with teams and resolve all complex application and system issues within defined SLAs

· Administer and resolve applications issues, provide updates, and perform root cause analysis.

· Plan, execute and implement applications and configuration change procedures.

· Supervise all alerts related to application and system procedures and provide services proactively.

· Install and prepare automation tools required for proper functioning of applications on regular basis.

· Perform root cause assessment and debug all issues on server domain, and availability of applications.

· Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.

· Provide support and identify all issues and prepare appropriate documentation all issues and solutions.

· Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems

· Perform backup and restore operations

· User onboarding activities

· Maintain SonarQube code quality tool

· Web & Application Server Admin (incl. patch management, Security, user management)

· PostgreSQL DB Admin (incl. patch management, Security, user management, Backup)

· Provide support during IST(India) and CET(Germany) time zones

We do not need superheroes, just super minds

· 2-3 years of experience in supporting a cloud based multi-tenant application

· Working in a web-solution environment (plus: with microservice architecture)

· Experience with Continuous Delivery / Continuous Integration and DevOps tools

· Knowledge of AWS

· Experience of working in a customer support environment

· Hands-on experience with scripting languages (Python, JavaScript etc.) is a big plus

· Teamwork-oriented, willingness to learn new technologies and sharing of this knowledge with the rest of the team

· Open to work in a multi-cultural environment and collaborate with overseas teams

· Agile development mindset and familiarity with the concepts of continuous testing, integration and delivery

· Excellent communication skills - communication with partners in Europe and US across multiple time zones

· Onsite experience will be a plus

We have got quite a lot to offer. How about you?

This role is in Pune, where you will get the chance to work with teams impacting entire cities, countries – and the craft of things to come.

We are Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We are dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality.

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Organization: Advanta

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Job Type: Full-time