Inside Account Executive - Seller Onboarding

Job Description

Company Description

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company.

Job Description

About the Role

Tradeshift currently seeks a hard-working and motivated Sales Onboarding Specialist to join the Sales team. The solutions that we offer help empower businesses of all sizes with the means to send and receive an increasingly wide range of documents from their customers. We are looking for a candidate with a history of top performance in a high-volume consultative role. The ideal candidate is capable of efficiently balancing a large volume of new inbound contacts with consistent follow-up of existing contacts until their solutions are integrated. This candidate must be able to effectively communicate, identify and solve problems, and manage multiple customer contact paths in a fast-paced environment.

Responsibilities

• Answer a large volume of inbound inquiries from businesses looking to integrate Tradeshift solutions.
• Educate sellers on the functionality, benefits, and value of Tradeshift products
• Implement a consultative approach to fully understand the businesses needs
• Identify and recommend additional products to help the business maximize Tradeshift’s value
• Develop exceptional relationships with seller contacts by building rapport and developing trust
• Support sellers through the onboarding process, including assistance with basic guided integration onto the Tradeshift platform
• Manage multiple channels of communication in a high-volume environment
• Collect and share seller and partner insights with stakeholders

Qualifications

• Bachelor’s degree required
• 3+ years experience in a B2B role that interacted directly with customers or clients
• Superb interpersonal skills and the ability to build relationships and trust quickly over various communication channels
• Top notch listening and communication skills, both verbal and written
• Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team
• A world-class communicator who can articulate complex ideas in concise and clear language
• Comfortable with taking risks and asking questions to gain understanding
• Must be highly organized, easily adaptable, and thrive on developmental feedback

Additional Information

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.

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