Staff Systems Engineer

Job Description

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com .

You will report to the Manager, Systems Engineering

Staff Systems Engineer

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Staff Systems Engineer to join a rapidly growing team. Datto is an innovative company at its core and is an exciting and dynamic workplace. We are 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that enable and protect the clients of our 14,000+ partners. We are headquartered in Norwalk, Connecticut and have 22 offices worldwide.

About You

More than someone who checks every box, we’re looking for people who are excited to work and grow at Datto. If that’s you we hope you apply for the role!

You enjoy teamwork

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team. You eagerly seek and give help. Transparency tops your list of values, and you contribute to a culture of respect and inclusion.

You’re inquisitive

Inquisitive and focused, you see every challenge as an opportunity. You would rather create the future than wait for it.

You’re customer-focused and take pride in your work.

You put extra attention into details with all you do. You care about the work you provide to customers and how it reflects on yourself and Datto. When you find or see something wrong, you attempt to resolve it. You look for opportunities to not only better yourself, but others around you. You aim to be the best that you can be and always do the right thing.

What You’ll Do

The Infrastructure Engineer will ensure the overall system reliability, uptime, health, and performance of the Datto infrastructure. You’ll work closely with various stakeholders to understand the architecture and design of the Datto environment in order to help quickly resolve service impacting issues, detect and self-heal problems before they become service impacting, and provide valuable information and data back to the individual teams in order to improve the long-term reliability of the platform.

A Look Inside the Job:

• Align with various business units to develop, deploy, and maintain complex environments that service applications, components, and self-service/internal tooling in Datto’s production and working environments.
• Shape monitoring and alerting platforms to get the best quality signals and avoid creating churn for other engineers.
• Scale the Datto infrastructure platform to maintain health and reduce human intervention as needed by automating any repetitive operational activities and measuring normal operation of the platform.
• Collaborate with DevOps, Database Engineering, Security Engineers and SREs from the various software application engineering teams to help ensure proper documentation, process consistency to assure end to end reliability and awareness.
• Troubleshoot complex issues quickly and effectively; continually improve processes and understanding based on post-mortem analysis.
• Participate in a rotational on-call program and enhance troubleshooting techniques and utilities to ensure quick resolution to service impacting issues.
• Communicate with Users, Support, and Development teams in the event of an incident.

About You:

• Bachelor’s degree in Computer Science or equivalent experience.
• Experience with software development, automation, infrastructure as code, and data-driven analysis.
• Experience with configuration management tools such as Puppet, Ansible, or Salt.
• Hands-on experience with mainline programming and scripting languages such as Bash, Python, Perl, or Ruby.
• Familiar with standard tools and platforms that enable continuous delivery such as GitLab, Jenkins, Kubernetes, Docker, or JIRA.
• Significant experience with virtualized and bare metal infrastructure; KVM and OpenStack experience strongly preferred.
• Strong root cause analysis and troubleshooting competency.
• Strong tendency to automate and monitor everything.
• Excellent communication skills.
• Ability to operate in a fast paced environment.
• Self-motivated & willing to learn.
• Ability to work independently and as part of a team.

Benefits:
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

• Comprehensive health-care benefits
• Flexible paid time off policy
• Generous paid parental leave
• “Datto University” virtual on-boarding program
• Access to more than 5,000 courses via LinkedIn Learning
• Education reimbursement
• Employee Assistance Program
• Headspace App
• Charity match program
• A dynamic and socially active work culture, including Employee Resource Groups
• Networking and career development opportunities
• And more!

Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates) By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices .
Datto is an equal opportunity employer.