Certified Service Technician

Job Description

CERTIFIED SERVICE TECHNICIAN

ABOUT THE ROLE

Certified Service Technicians are experts on our products. They know how our products work and how to repair them. Certified Service Technicians split their time between refurbishing units in our warehouse and repairing units in Member homes. They are advocates for our core value of Putting Our Members First by ensuring our units function at their highest level whether they are new, repaired or refurbished. Certified Service Technicians also support our Quality engineering team in the Field. They may train and educate other Team Members on our products or advise on their observations with the engineering team.

YOUR DAILY IMPACT AT PELOTON

• Safely operate Peloton fleet vehicles following all road laws and Peloton policies; ensure cleanliness of vans and other common areas in the warehouse
• Manage repair route with Peloton systems and maintain communication with the Member prior to arrival
• Attend and participate in daily huddles
• Adhere to and prioritize Peloton’s standards of safety for yourself, and the Member on and off the road at all times
• Perform in-home troubleshooting, delivery, product repairs and maintenance
• Provide exceptional customer service while educating Members on product repair, maintenance and usage
• Ensure specified processes, procedures, and reporting methods are followed
• Oversee the refurbishment process of Peloton product and ensure every refurbished product meets Peloton standard and quality; may also support troubleshooting, intake, triage, repairs and cleaning of refurbished units
• Review and repair connected fitness units (CFUs)
• Record serial information and complete all record documentation for repairs, maintenance and refurbishment
• Ensure hardware and software of the product is functioning properly after each service or refurbishment
• Serve as point of contact for Field Quality team on hardware changes, quality related requests and quarantine requests
• Be the Subject Matter Expert and Trainer on CFU quality during bike build, delivery, repair or refurbishment
• Support cycle counts, physical and systematic inventory of spare parts, CFUs and other Peloton products in the service vehicle and refurbishment area
• Assist with processing of returns, shipping of spare parts and recording inventory levels

This description indicates the general nature of the qualifications and duties required in this job classification, as well as the essential functions a person must be able to perform in this job. It is not a comprehensive inventory of all duties and responsibilities employees assigned to this job may have.

YOU BRING TO PELOTON

• A Safety Mindset
• Excellent customer service skills
• Maintain a safe and clean environment at all times
• Must have a valid driver's license and a clean driving record
• Ability to lift up to 145 pounds with assistance
• Ability to work well both independently and in a team atmosphere
• Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
• Capable of excellent documentation and tracking data, including on electronic devices
• Flexible schedule; ability to work nights, weekends, and holidays as necessary
• Maintain a safe and clean environment at all times
• Intermediate mathematical skills
• Handy with tools and understanding of torque value

Physical requirements: This is primarily an active position, involving long periods of standing and lifting items weighing 145 pounds or more. Ideal candidates must be able to perform physical activity for their full shift. Hours vary but typically begin between 6 a.m.-10 a.m. and end before 9 p.m. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.

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