Lead Designer, Experience Design

Job Description

We are passionate people focused on transforming the customer experience and dedicated to creating innovative solutions to address the unique challenges of our extraordinary scale

Requisition #: R336329 Pub Date: 05/16/22 Apply Now Share This Job With a friend (or yourself)

Job Summary

Comcast's Experience Design team is redefining how customers access and enjoy entertainment and digital home services across all channels—online, mobile and TV. Our product designers are responsible for concepting, building and delivering amazing products that align with user and business goals. The Lead Designer will be focused on our consumer facing entertainment experiences. You’ll join a team covering a wide array of needs, ensuring cross-team collaboration in pursuit of best-in-class experiences.

Job Description

What you’ll do

• Rapidly drive iterations of existing products (UI specs, UX guidelines, information architecture and user flows and design patterns) to project completion
• Deliver production ready UX designs in alignment with overarching business and UX goals
• Serve as liaison between UX team members on different parts of large projects; communicate regularly with Engineering and Product teams
• Prototype as a way to explore a concept or provide a proof of concept for executive review
• Proactively review contending products and recommend design solutions that differentiate Comcast’s products from those of competitors

What you’ll bring with you

• Work samples that demonstrate experience working in a product delivery role
• Passion for, experience with, and knowledge of the current entertainment landscape
• Some experience working within a design system understanding rules and best practices

XD Culture

At our core, Experience Design is a diverse, world class group of not only designers, but researchers, content creators, innovators and strategic thinkers. Our customers' happiness and overall satisfaction depends on the quality of their product experience. We collaborate with leaders and teams across Comcast NBCUniversal to create exceptional experiences that leave lasting impressions, improve daily lives, and foster long-term customer relationships. We show up, work hard and have fun doing it. We love what we do! It shows in the final product.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.