Dynamics CRM Solution Architect

Job Description

Dynamics 365 Solution Architect

About the role

The Dynamics 365 Solution Architect is a key solution pre-sales role for the Business Applications Market Unit supporting Business Development teams in initiating and executing sales of Avanade Offerings. This role helps develop and execute sales strategies with the Business Development teams, drives solution shaping and proposal efforts, and provides demonstrations of solutions to prospective clients. This role supports activities to develop industry market demand and industry focused offerings and supports client delivery in envisioning engagements and sales stage knowledge transfer. The ideal candidate will specialize in the D365 for Customer Engagement product (Sales, Customer Service, Field Service, Project Service Automation, Marketing). Knowledge of Power BI, Power Apps and Microsoft Flow, is preferred.

Day to day you will:

• Serve as the solution lead for new opportunities and direct large proposal efforts leading virtual teams and collaborating with local and global resources
• Understand client business needs and industry trends in depth to spark innovative thinking and develop trusted advisor relationships with client executives
• Work with the Business Development team to develop and execute selling strategies
• Proactively deliver strategic messages and roadmaps to new and existing clients
• Lead client workshops and requirements discovery sessions
• Provide qualification expertise to evaluate client business needs and align them based upon Avanade differentiators
• Provide solution fit assessment against client requirements
• Create and deliver innovative solution demonstrations of Avanade offerings, D365 for Customer Engagement and supporting software, including relevant ISV solutions
• Build relationships with opportunity channel partners to enable collaboration
• Support business value assessment and business case development
• Deliver high quality written and oral presentations
• Sales Support (60%)

Marketing and Solution Development (50%)

• Build relationships and evangelize Avanade offerings with Accenture, Microsoft, industry groups and clients
• Provide input to the Region Offering Lead & Marketing Manager in developing & executing plans for brand development, client referrals, market awareness & market positioning
• Represent Avanade at relevant client and industry events and write POV documents which create positive exposure for Avanade
• Evangelize D365 Customer Engagement based offerings within the Region
• Actively participate in Avanade industry and offering development communities and contribute directly to the development of Avanade intellectual property and solution assets

Delivery Support (50%)

• Participate in envision stage client engagements leading workshops and providing solution design leadership and guidance
• Sales stage knowledge transfer with project delivery team

Objectives

• Sales support (sales and revenue targets)
• Solution asset development and harvesting of field-generated assets
• Continual growth and maintaining of solution skills and certifications
• Active leader in Avanade industry communities

About you:

• 3+ years of experience in Dynamics CRM, working with enterprise-level clients either in pre-sales or customer solution development
• Delivery/implementation background is desirable
• Minimum of one full lifecycle CRM implementation, leading a work-stream
• Demonstrates ‘Customer Focus’, active listening and consultative approach
• Understands the concepts and applications of Microsoft technologies
• Demonstrates excellent written and oral communication skills
• Bachelor's Degree