Customer Service Associate

Job Description

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

• Take responsibility: Receive and professionally respond to user inquiries and requests via telephone, email, case tracking system, and chat with speed, accuracy and proficiency
• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination: Keep customer updated of case status and resolution times

Qualifications

• Personality: team player, pleasant disposition and strong customer service attitude, pro-active, stress resistance in different kinds of situations during the call
• Knowledge and experience: 1-2 years’ experience in customer service
• Working practice: strong attention to details and accuracy, quality-conscious and results-driven
• Languages: Business English
• Education: Bachelor’s degree in any field
• Schedule: Amenable to work in a morning shift and working on-site
• Can start immediately
• Recruitment Process : Initial Interview > Operations Interview (all via MS Teams)

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted.