Atlassian Systems Engineer (US Remote Available)

Job Description

How do you scale to a multiple billion-dollar company with thousands of users? Are you ready to shake things up? Join Splunk as we pursue our disruptive vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experiences for our customers. At Splunk, we’re committed to our work, customers, having fun, and most meaningfully to each other’s success.

Role:

Splunk's Collaboration Team is seeking an Atlassian Systems Engineer that will be administering Jira, Confluence, Trello and complementary technologies. This requires you to be familiar with both Atlassian Data Center and Atlassian Enterprise Cloud. You will also diagnose and resolve application issues and develop scalable solutions. You will have an interest in learning to deploy and support a diverse variety of environments, including large, high availability networks. Strong customer service skills will be necessary for this position, as the Atlassian Engineer will interact with employees on a regular basis. You will assist with projects, application upgrades, maintenance activities, and on-call responsibilities. You'll be working on a team that is recognized by Atlassian as one of the best in the world at what they do. Check it out here - https://www.youtube.com/watch?v=CGaEipvS-ZI

Responsibilities:

• Daily operational support of Splunk’s Atlassian hybrid on-premise and cloud environment
• You will coordinate and implement software and configuration changes to improve the experience for Splunk’s global workforce
• You will build new Jira projects, and author workflows based on user requirements
• You will manage the Confluence environment and create spaces, pages, page templates as necessary
• Ensure optimal configuration of Atlassian Enterprise Cloud for our employees
• You will ensure system availability of all Atlassian tools based on defined SLAs
• You will handle service ticket queue to ensure timely resolution for end user issues
• Participate in 24x7 on-call rotation

Requirements:

• 5+ years managing collaboration systems at scale
• 3+ years of Jira and Confluence administration experience, supporting small to large enterprise environments both in Atlassian Data Center and Atlassian Cloud
• Experience with REST APIs is a must
• 2+ years of Atlassian Cloud experience
• Experience administering Jira, Confluence and complementary technologies
• Experience with integrations in a SaaS environment such as Salesforce, Slack, Zoom and Google Workspace
• Experience with a scripting language such as Python
• Strong verbal, written and social skills are a requirement
• You will always seek the root cause and solve the problem once
• You will automate tasks where appropriate to enable Splunk to scale
• Ability to self-motivate, handle, and prioritize competing tasks
• Attention to detail and accuracy
• Ability to work after hours to support projects and maintenance activities

Nice to have:

• Experience managing other productivity Saas Platforms such as Smartsheet and Lucidchart etc
• Atlassian certifications ACP-120, ACP-420 or ACP-620
• Experience with Atlassian Connect or Atlassian Forge

Education:

A Bachelor’s degree is preferred preferably in Computer Science, Management Information Systems, or equivalent years of industry experience

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider employment qualified applicants with arrest and conviction records.

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. The base pay for this position is dependent on work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for bonus and benefits, and may be eligible for equity.

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $100,000 - 137,500 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $94,400 - 129,800 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $84,800 - 116,600 per year