Systems Analyst

Job Description

COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, and as a federal contractor, Lockheed Martin is taking action to address the increased risk and uncertainty COVID-19 variants pose in the workplace and ensuring we meet our commitments to national security.
To uphold safety for all employees, we will continue to request vaccination status for all Lockheed Martin employees including new hires. All current and newly hired employees are required to follow onsite safety measures based upon the COVID-19 Community Level at the specific work location.
Description:Lockheed Martin's Enterprise Business & Digital Transformation (EBDT) organization is on a mission to make a difference in the world and every day we use our unique skills and experiences to create, design and build solutions to cutting-edge problems. Our culture encourages employees to dream big, perform with excellence and create incredible products. We provide the resources, inspiration and focus and if you have the passion and courage to dream big, we want to build a better tomorrow with you. The position will be a member of our Risk Management Applications support team, responsible for first-line support for users of our suite of software as a service (SaaS) and custom applications, including Lockheed Martin digital transformation signature programs. The role will also be responsible for handling any incidents and service requests that come into the queue and escalating issues to the dev team as needed. This position will also provide support for various collaboration environments, principally SharePoint and Box, with an emphasis on administration and SharePoint code changes. Join the Lockheed Martin EBDT organization that is driven by speed, agility, and technical innovation. We are seeking an individual who is passionate, creative, resourceful, and tactical to work side-by-side in a dynamic team of IT and functional user professionals that drives continuous results. This is an exciting opportunity to work as a trusted team member in assisting with the development of effective solutions to the IT organization!
Basic Qualifications:
-Experience supporting end users in large enterprise applications.
-Experience working with SharePoint and other collaboration tools both administratively and programmatically.
-Experience managing service requests and incidents from incident management systems and collaboration tools such as Slack
-Excellent written and verbal communication skills
-Experience working in a virtual environment
Desired Skills:
-Experience working with a third-party vendor to open support tickets, provide necessary logs, and information for problem diagnosis
-SharePoint development
-Manage service requests/incidents for enterprise applications, working directly with the end user to resolve issues
-Database skills, such as Microsoft SQL Server transact structured query language.
-Experience or strong interest IT modernization opportunities