Senior Specialist, UX Human Centered Design

Job Description

KPMG is currently seeking a Senior Specialist in Transformation Delivery for our Consulting practice.

Responsibilities:

• Design engaging experiences (products, services, workshops, campaigns and others) that exceed people's expectations and achieve desired business outcomes
• Collaborate with a diverse team of KPMG personnel and client stakeholders as you collaboratively translate human insights and business requirements into a compelling future-state vision, creating tools such as workshops, journey maps, service blueprints, experience prototypes, user personas, research summaries, and stakeholder presentations
• Conduct user research, validation and testing efforts (qualitative and quantitative) to ensure solutions are rooted in real-world user needs and deliver necessary functionality in ways that delight and drive adoption
• Present and defend the value of user insights and the translation into the team's design solution to client stakeholders through storytelling in a way that inspires confidence and drives approval
• Participate in business development efforts by helping craft approaches, estimates and presentations for client proposals, including being the voice of design in customer presentations, telling our story, and communicating the value our approach
• Contribute to our community of Human-Centered Design practitioners, providing expertise and advancing KPMG's methods to ensure we remain at the forefront of our craft and relevant to our clients' greatest challenges

Qualifications:

• Bachelor's degree in User Experience Design, Product Management, Graphic Design or related field from an accredited college or university
• Minimum three years of experience delivering Human Centered Design, Product/Service Design, Design Thinking, and/or Design Research and Strategy efforts as a client-facing professional in a consulting environment
• Intermediate proficiency in current methodologies and frameworks such as Design Thinking, Primary and Secondary Research, Heuristic Analysis, Persona/Journey Mapping, Service Blueprinting, Rapid Prototyping, User Testing, and Agile Prioritization using tools such as Mural, Sketch, Figma, InVision, Adobe Creative Cloud, Microsoft Office Suite, Jira and Confluence
• Strong project portfolio that demonstrates effective problem solving through design, consulting, and execution, the connection of research insights to solution to business outcomes, while collaborating with diverse teams to deliver an exceptional customer experience; strong consulting, facilitation and storytelling skills (oral, written, and visual communication) with the ability to inspire, educate and persuade
• Willing and able to travel to client and KPMG locations as needed
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future