Staff Product Manager

Job Description

Krames, a WebMD Company, helps you support those you care for from discovery to recovery. As prospective patients start their health care search, we're there with customized marketing and ongoing personalized health education. Our content's depth and thoughtfulness drive deeper patient engagement for health improvement. And intelligent solutions like Krames On FHIR® integrated seamlessly into the EHR deliver the right resources at the right time, freeing up clinicians to focus on what they do best—care for patients.s yo.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

WebMD is seeking a Lead Product Manager with a strong grounding in digital marketing strategies & technologies who loves designing creative solutions. This person will see their contributions deployed often as the result of working on small, startup-like teams within a much larger organization. They will come with a clear strategic point of view, but are able to occasionally roll up their sleeves and contribute at a detailed level when the situation calls for it.

In particular, you will work with a team delivering innovative solutions that help healthcare clients reach the right consumers, and help improve those consumers’ healthcare experience. This initiative has a high degree of institutional support and visibility, and will provide multiple paths for career growth.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The types of things you’ll do:

• Provide product leadership to integrate a suite of solutions from WebMD to meet customer needs and sales objectives
• Define and communicate the vision, strategy, and roadmap for your product areas
• Lead and provide mentorship to other Product Management team members
• Take the lead on product integration design in collaboration with new business partners
• Support Sales in consulting with customer senior leadership to optimize the WebMD solutions to meet healthcare clients’ objectives
• Partner with engineering to define requirements, maintain business priorities, and represent the voice of customers and end users
• Collaborate with the UX and Content team to iterate and improve on the user experience of the products and messaging campaigns
• Collaborate with cross functional teams to develop user and market research and competitive analysis to inform product priorities and uncover product trends
• Collaborate with Marketing team for product communications and go to market activities
• Support sales and client services as product SME, and in answering product inquiries and helping to address client business needs
• Define and analyze metrics that ensure the success of products
• Triage product requests and bug reports and prioritize development accordingly for the engineering team
• Monitor status of ongoing work and articulate progress, dependencies, and risks to product team, engineering and other stakeholders
• Help support all phases of product development, including sprint planning, retrospectives, etc. and managing tickets in Jira, as needed
• Act as an ambassador for the product
• Manage a team of product managers as the team grows

Background

• Bachelor’s Degree or equivalent years of experience
• 5+ years of experience in online and software product management and development
• Expertise with using web and digital tools to drive conversions
• Familiarity with any or all of the following is a plus: DFP, media planning, Adobe Analytics, lead gen, landing page optimization, email marketing, SEO
• Track record managing all aspects of a successful product from ideation to post-launch
• Experience working with co-branding products with partners a plus
• Demonstrated experience managing execution of product roadmaps, gathering and documenting product requirements for development teams inclusive of business rationale, user needs, and creating functional specifications
• Strong organizational and communication skills, both in person and in writing
• Ability to present to both large and small groups
• Positive and strong team player with a good work ethic
• Comfortable adjusting priorities in response to dynamic business environment
• Thrives on brainstorming and building innovative solutions that consistently challenge the status quo
• Comfortable with technical concepts and equipped to brainstorm with engineers