Sales and Customer Service Representative

Job Description

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid; we grow together, we enjoy our work, and we inspire each other. Join and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services

By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That’s why we decided to change our name to Bosch Service Solutions as of September 1, 2014.

We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.

Job Description

Your Responsibilities:

• Identifies sales opportunities on all customer contact, successfully signing customer up to additional products or services and meeting revenue targets
• Handles all of our business customer interactions through a mixture of inbound and outbound customer contact to ensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queries Right First Time in a prompt, friendly and professional manner
• Identifies and closing sales opportunities to sign customers up to additional products and services meeting revenue targets
• Provides a value add service that enhances the customer experience and builds our brand and service reputation
• Understands the customer requirements
• Captures, maintains and ensures quality of customer data
• Identifies, highlights and escalates any service related issues, incidents or trends

Qualifications

• Experience of working in a fast paced, high performance culture, with extensive sales experience, ideally within a contact centre environment
• Previous retail/hospitality experience and the use of point of sale systems is desirable
• Previous experience of working within sales/revenue generation targeted campaigns
• Energetic, inquisitive, can- do-attitude
• Resilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets
• Proactive, confident and self-motivated
• Excellent time management and organizational skills
• A passion for delivering first class customer service
• Excellent verbal and written communication skills
• Bachelor’s degree in any field
• Amenable to work in shifting/rotation schedule and working on-site

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted.