Head - Enterprise Resilience, Safety & Security

Job Description

About this role

About BlackRock:

At BlackRock, with over USD $10 trillion of assets, we have an exceptional responsibility: our technology empowers millions of investors to save for retirement, pay for college, buy a home and improve their financial wellbeing. We sincerely value technology as one of the foundations of our business and as a core, revenue-generating function.

BlackRock has a long history of investing in and serving investors in China. BlackRock aspires to become the leading global asset management firm operating in China and is committed to contributing to the long-term development of the local asset management industry.

Being a developer at BlackRock means you get the best of both worlds: working for one of the most advanced financial companies and also being part of a software development team responsible for next generation technology and solutions.

About BlackRock Enterprise Management Services Company:

BlackRock provides institutional, intermediary and individual investors around the world with investment management, risk management and advisory services. As a fiduciary to investors, and a leading provider of financial technology, we help millions of people build savings by making investing easier and more affordable. BlackRock aspires to become the leading global asset management firm operating in China and is committed to contributing to the long-term development of the domestic asset management industry. As an innovation hub located in Shanghai, the company ensures our onshore operations have the support and synergies of one. We serve as a center of excellence to facilitate cross-platform scale and innovation across all functions including Tech & Ops, HR, L&C, Strategy, Communications, Marketing, and provide a key point of connectivity with our global platform.

Team Overview

The Resilience, Safety and Security team (RSS) is part of the broader Enterprise Services team, which contributes to the continued success of BlackRock through strategic solutions and business services that provide each employee with an efficient, resilient, safe, and high-performance work experience. Enterprise Resilience, Safety and Security is comprised of four key functions – Business Continuity Management (BCM), Disaster Recovery (DR), Security and Safety. The team has the responsibility for ensuring a risk-based management approach to protect BlackRock’s staff and visitors, reputation, physical and information assets, and operations from disruptive events.

Position Purpose

This position will support the Enterprise Resilience, Safety & Security program implementation in Mainland China and work to maintain a strong business resiliency, preparedness, and response environment in the event of a disaster. This role will be responsible for periodic BCM, Safety & Security risk analysis and coordinate with the functions for ongoing program enhancement. This role will report to the APAC Head of Enterprise Risk, Resilience & Response, who will provide oversight across implementation activities and strategies.

The Head of Resilience, Safety and Security will work with the regional head of RSS to establish, cultivate, and maintain relationships with partners in the APAC region to be able to effectively understand and represent their interests. The individual will provide overall direction for the Crisis Management, Business Continuity and Disaster Recovery program to support and maintain a strong business resiliency, preparedness, and response environment in the event of a disaster. This role will be responsible for working with business leaders and Crisis Management Teams (comprised of both business and support groups) in Mainland China and implementing the crisis management capability and BCM program.

Your key responsibilities:

Crisis Management

• Perform ongoing monitoring of disruptive incidents across the region and coordinate with regional and country stakeholders to ensure appropriate response and communications.
• Coordinate with stakeholders during Crisis Management invocations and provide support during emergencies, incidents or crises that require the activation of business continuity plans.
• Develop and implement Crisis Management training and tabletop exercises in the region.
• Ensure Crisis Team Memberships are appropriately maintained in line with local regulatory requirement and firm’s policy and standards.
• Implement command, control, communication, and situational awareness processes during crisis management response.
• Deliver interactive, immersive and practical briefings, training and exercises to develop, rehearse and test incidents to crisis response capability.
• Manage the Crisis Management program and apply thought leadership to further improve and develop.
• Coordinate with Entity COOs, Enterprise Services, HR, L&C and Corporate Communications to manage Pandemic response in line with global BlackRock requirements and local government restrictions.

Business Continuity

• Develop, implement, and maintain business continuity planning in line with global standards and local regulations with business functions.
• Conduct periodic Business Impact Analysis, identify recovery requirements and work with the business to develop and implement recovery plans in the event of a business disruption.
• Ensure plans are completed qualitatively and in line with BCM policy and standard requirements.
• Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.
• Ensure recovery strategies are aligned with business requirements and ‘fit for purpose.’
• Lead the planning and execution of resilience projects and initiatives in alignment with strategic priorities defined and agreed with global and regional stakeholders.
• Manage and support annual business recovery exercises, which may include Dedicated Recovery Sites (DRS), Remote Access, Alternate Office, and Work Transfer, depending on function and location.
• Identify areas to improve in the exercise program in order to increase confidence in our recovery capabilities.
• Ensure exercise remediation/gaps are acted upon and closed in a timely manner.
• Where needed, support the regional implementation or execution of initiatives for other workstreams within Risk Resilience and Response.

Disaster Recovery:

• Support global planning and testing efforts around the resilience of BlackRock’s most critical technology.

Security:

• Assist in the response to regional security incidents related to the safety of our employees and offices.
• Participate in security projects and planning meetings.
• Assist physical security operations in region and participate in security compliance audits.
• Engagement with external security forums, law enforcement and other entities.

Education & Awareness

• Ensure businesses are proficient in updating business continuity plans, including the use of our BCM planning system.
• Coordinate plan walkthroughs and tabletop exercises to raise BCP awareness
• Provide subject matter expertise representing Enterprise Resilience at client due diligence meetings and to different business functions.

Qualification, Experience & Key Competencies:

• Bachelors or higher degree
• 8+ years of relevant experience in regional crisis management and enterprise resilience
• Experience in managing relationships at mid to senior management levels
• General Financial Services industry experience preferred
• CBCP/MBCI or other business continuity accreditation preferred
• Strong written and verbal communication skills and presentation skills
• Strong technical knowledge of Microsoft Office (Excel, Power Point, Word, Outlook, Power BI, Tableau)
• Strong project management and organizational skills
• Leadership, teamwork and client service skills
• Knowledge of IT and Operations Audit methodology
• Works well in a matrix team environment; flexible and collaborative approach
• Experience with real-time crisis events (internal or external) and is willing to provide support during a crisis 24/7/365, if needed
• Experience with Security or Health & Safety teams a plus
• Ability to travel up to 10% of the time
• Local/regional travel required

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.