Call Routing - Bosch Rexroth Specialist (Bilingual English + French)

Job Description

Company Description

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 8,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. More information at www.boschservicesolutions.com.

Bosch Rexroth is one of the world’s leading providers of drive and control technologies. Regardless of the motion task that customers face anywhere in the world, they will always find a Bosch Rexroth team with the local experience and the appropriate know-how from more than 30 industries and all drive and control technologies.

Job Description

The Rexroth Specialist Position responsibility include (but not limiting to) assisting consumers with routing calls accordingly, data entry and technical issues, while providing world-class customer service.

• Document calls/cases in a CRM (Customer Relationship Management) tool.

• Answering phones from customers professionally, clearly and with effective communication.

• Responding to customer inquiries and complaints with patience.

• Researching required information using available resources.

• Work closely with the DCUS Bosch Rexroth Team to manage and continuously improve resources for quick responses.

• Routing inbound calls to the appropriate resources.

• Minor technical troubleshooting

• Recording details of comments, inquiries, complaints, and actions taken.

Qualifications

• Minimum HS Diploma

• Associates degree preferred

• Excellent Verbal and Written Communication

• 2+ years of experience working in a customer service environment, experience in dealing with the public, providing phone support or in-person customer support.

• Quick understanding/ learning capabilities

• Good troubleshooting skills

• Good computer skills

• Microsoft Office Suite experience required

• Good multi-tasking skills.

• SAP experience a plus

• Bilingual in English and French (Canadian) strongly preferred

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

All your information will be kept confidential according to EEO guidelines.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

· FIRST Robotics (For Inspiration and Recognition of Science and Technology)

· AWIM (A World In Motion)

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