Jr. Project Consultant (Implementations - SLC or Remote)

Job Description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Project Consultants are responsible for managing the implementation of individual Instructure products in the Americas. This is an entry-level position; you will need to be willing to learn project management skills, gain a deep understanding of our software, and be passionate about delivering the best possible customer experience. This role is remote-friendly; working from home and/or our Salt Lake City office are both possible.

What you will be doing:

• Manage less complex projects and/or projects for a single product’s implementation.
• Assume the role of a customer’s trusted advisor during implementation.
• Collaborate with internal Instructure teams throughout the implementation process.
• Manage expectations with customers and internal resources.
• Keep all project participants updated and aware of the project status.
• Ensure that all projects are delivered on-time, within scope.
• Track and manage milestones and tasks in Salesforce to recognize revenue.
• Report and escalate potential risks or issues to management as needed.
• Learn the fundamentals of project management

Requirements:

• Experience in project management, technical support, and/or customer success in any field.
• Ability to rapidly identify options and develop a path forward when presented with challenges.
• Experience translating technical concepts to non-technical users.
• Strong organization and communication skills (written, verbal, and presentational).
• A Bachelor’s degree in any field (or 1-2 years relevant experience).Understanding how SaaS and APIs work.
• Experience in the LMS industry, educational technology, and/or a fast-paced technical environment

Get in on all the awesome at Instructure

• Competitive salary and 401k
• paid medical, dental, disability, and life insurance
• HSA program, vision, voluntary life, and AD&D
• Tuition reimbursement
• Paid time off, 10 paid holidays, and flexible work schedules
• Gym club reimbursements and rewards-based fitness tracking
• iMacs or Macbooks

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger. At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer. All Instructure employees are required to successfully pass a background check upon being hired. Apply for this job