Design Manager, User Experience

Job Description

We are passionate people focused on transforming the customer experience and dedicated to creating innovative solutions to address the unique challenges of our extraordinary scale

Requisition #: R333249 Pub Date: 04/08/22 Apply Now Share This Job With a friend (or yourself)

Job Summary

Comcast’s Xfinity products and services impact millions of customers. Our customers' happiness and overall satisfaction depends on the quality of their product experience. Comcast’s Experience Design Group collaborates with leaders and teams across Comcast NBCUniversal to create exceptional experiences that leave lasting impressions, improve daily lives, and foster long-term customer relationships. Team Description The Connected Living Experience Design Group is a collaborative, in-house design team, concepting and prototyping the best ideas into accessible experiences for our customers. We deliver strategic, product-designed experiences to our customers through the Xfinity app, delivering enjoyable experiences for broadband, digital & physical security – as well as empowering our customers to manage their relationship with us. You will have access to best-in-class customer insights, industry experts, state-of-the art facilities, and opportunities to attend industry conferences—all ways to accelerate your career development and customer empathy. You will be part of a diverse, world class design group with countless opportunities to evolve your design skillset.

Job Description

Role Summary

Concept, prototype and deliver accessible experiences across mobile, tv, and other in/out-of-home touchpoints for our customers. Synthesize big and complex challenges into simple and straightforward tasks for you and team members. Confidently guide small teams of designers, working cross-team with internal and external partners, and work with design management on strategic experiences that deliver on our customer and business needs.

Team methodology

We use proven methodologies and tools to concept and prototype customer experience solutions that have been designed through best practices across interaction, visual and sensory design. We work closely with UX Research to iteratively tested to deliver strategic design solutions.

Team collaboration and scope

We work closely with research, product, business, engineering, and strategic development teams. Our work encompasses multiple platforms including digital interfaces (online, mobile and TV), voice control, physical and printed materials, hardware and service design.

Core Responsibilities

• Lead UX design initiatives in alignment with overarching business and UX goals from ideation to delivery
• Rapidly drive iterations of existing products (UI specs, UX guidelines, information architecture and user flows, design patterns, and editorial designs) to project completion
• Serve as liaison between UX team members on different parts of large projects; communicate regularly with Engineering and Product teams
• Ability to prototype as a way to explore a concept or provide a proof of concept for executive review
• Proactively review contending products and recommends design solutions that differentiate Comcast’s products from those of competitors

Competencies

We are looking for you to demonstrate the following competencies, gained either from direct or analogous experience. We know that people with different skills and experiences can be successful in this role as well. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

• Hands on or theoretical design, computer science, human factors or equivalent experience that informs a broad understanding of user experience design
• Ideally 5+ years designing interactive experiences. Designing for mobile is a plus.
• Clearly and effectively present ideas, research findings, sketches, and other deliverables
• A drive to collaborate and involve UX, product and engineering partners throughout all parts of the process
• Solid understanding of basic principles of visual design and related tools (e.g., Sketch, Figma, Adobe Creative Cloud)
• Experience working with design systems across products

Job opportunities

• To build a recognized skillset in experience design
• To collaborate with research, product and development partners and gain comprehensive knowledge of the product lifecycle at a Fortune 50 company
• To work on critical designs under minimal supervision and drive your own strategic innovations
• To collaborate with visual and interactive designers and build knowledge of and experience in these associated disciplines

Team Culture

The XD Connected Living team works to push leading edge experiences for our customers, through collaboration by breaking down silos across business, product, engineering and design. You will be working on the team delivering the key digital touchpoint for Xfinity customers. As a team we strive to keep a balance between work and play; finding opportunities to create focused space within the work week or through team get-togethers.

XD Culture

At our core, Experience Design is a diverse, world class group of not only designers, but researchers, content creators, innovators and strategic thinkers. We show up, work hard and have fun doing it. We love what we do! It shows in the final product.

Our secret sauce exists in the collective. Armed with different working styles, we’re able to achieve tangible business goals while designing experiences customers need and love. We care about results, but not at the expense of people. We care about those we work with and those we serve. We are all about building trust-based relationships and establishing win-win partnerships. We are responsible risk-takers. We try new things without losing focus on what really matters. Above all, we have passion for what we do, and we are proud of what we accomplish. We teach and educate. We are always setting people up for success.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.