Senior Careers Operations Specialist

Job Description

Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.

Why Udacity

Udacity’s mission is to power careers through tech education. We are an immersive online learning platform offering practitioner level education in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Driving Systems, Cloud Computing and more. Udacity is also helping the enterprise market bridge the talent shortage and skills gaps during their digital transformation journey. We are backed by some of the best-known investors - Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital to name a few. Udacity for Societal Impact is a place for you if you are looking to be a part of something fast-paced, impactful and inspiring.

Career Impact Success at Udacity You will be part of the Career Impact Success Team, focussing on the mandate of solving the challenging, yet intellectually stimulating problem of maximizing career outcomes at scale through innovative career services. Career outcomes is one of Udacity's for Government main value drivers, and Udacity’s ability to deliver its unique career offerings reliably and scalably has never been more important.

Udacity is looking for people to join the Careers Operations function with the Career Impact Success Team. If you love a challenge, and truly want to make a difference in the world,

The role is an exciting one that will offer you the ability to design, build, and contribute to a very new function with the Career Impact Success team at the intersection of program delivery and mentor management. As part of your role, you will have the chance to wear multiple hats - from operationalizing products at scale, monitoring and reporting against operational KPIs, to designing and building a robust mentor management system for the new Career Mentor offering which is now delivered globally.

If you are solution-driven, comfortable with ambiguity, people-focused, and looking to create impact, this role is for you!

Responsibilities:

Career Mentor Management

• Design and manage Udacity's new network of external contractors (Career Coaches and Freelancing Gurus) doing the following (performance management, monthly payments reporting, coaching). More specifically:
• Assist with mentor onboarding to ensure they are equipped to provide effective technical support to students
• Evaluate and monitor mentor performance during their online sessions or webinars
• Collect and analyze data to make performance-related decisions and identify areas for increased support and improvement
• Provide feedback to mentors, both individually and at scale, that includes specific, actionable next steps
• Execute reward plans for high performers and create and implement corrective-action plans that address undesirable behaviors and/or outcomes among low-performing mentors
• Collect feedback from mentors that can be used to improve course content or program experience, and/or services that can result in better student experiences,
• Communicate challenges, needs, and opportunities facing the mentor network with relevant stakeholders within Udacity (eg - Content, Engineering, Product)
• Nurture and maintain relationships with integrity and professionalism

Program delivery:

• Operationalize student facing career products and programs at scale with various entities, including government entities, semi-government entities, and donor corporations
• Measure, analyze and report on student feedback and performance for Udacity’s career offerings while tracking against KPIs
• Create presentations and conduct student kick-offs for career programs
• Identify key-blockers and challenges in the current operations & internal tools, and participate in the improvement plan
• Meet quarterly and annual targets for operations and enhancements
• Participate in the planning, executing, and monitoring of governments’ student programs to satisfy the students’ and the stakeholders’ objectives
• Co-create and implement career programs to improve employment outcomes at scale for thousands of Udacity graduates leveraging Udacity’s internal tools

What We Value:

• Ability to speak and write in English, Arabic fluently
• 3+ years experience in end-to-end project management and operations management
• Strong analytical, verbal, and written communication skills
• Comfort manipulating large sets of data and developing insightful presentations
• Entrepreneurial spirit and resourcefulness in operationalizing and implementing Career offerings and programs for thousands of Udacity students and graduates
• Strong experience using Excel functions (e.g. pivot tables, query, Vlookup..etc) and Google Suite tools (e.g. Google Sheets, Google Docs)
• Ability to work and execute operations management as per a proposed timeline
• Proven track record managing complex projects with multiple stakeholders across geographies,
• Strong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneously
• Basic knowledge of recruitment and headhunting skills
• Ability to work efficiently, independently, and in collaboration with other teams
• Ability to handle mid to senior level stakeholders and interface with Udacity clients occasionally
• Ability to quickly identify opportunities, collaborate with multiple team members and influence decision makers
• Ability to drive initiatives, execute independently and be resourceful
• Adaptability and curiosity in a fast-paced dynamic environment
• Passion for learning and opportunity, digital transformation and tech-related projects
• A strong team player with a strong, ego-free, sense of empathy who enjoys collaborating, asking for and providing help when necessary

Learn more about Udacity's Values Students First - Better Together - Entrepreneurial - Data Driven - Candid and Direct - Talent Obsessed

Udacity is committed to creating economic empowerment and a more diverse and equitable world. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.

Udacity's Terms of Use and Privacy Policy