Team Leader

Job Description

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

• Motivates team of Customer Service and some Technical Support Associates through performance coaching, career planning and setting educational objectives
• Participates in quality calibration and validation sessions
• Resolves employee issues and act as the employee advocate when dealing with HR or departmental processes
• Improves productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement
• Reports operational achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of action plans
• Works with operations manager to ensure operational consistency
• Maintains a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization
• Builds relationships with the operational and technical department management of our key customers
• Develops a strong relationship with the sales teams to increase support services agreements sales. This includes negotiating and closing services contracts
• Delivers and exceeds on all Team performance targets

Qualifications

• Bachelors degree in any related courses
• Must have a good understanding of a "services business" in a customer service, Order Management with SAP experience is an advantage
• Minimum 3 years’ experience in a related function is required
• Demonstrated Leadership abilities
• Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems
• Strong verbal and written communication skills are mandatory
• Must be customer service oriented and believe in teamwork, collaboration, adaptability and Initiative
• Experience in coaching and staff development is mandatory
• Flexibility (including working early/late shifts)

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted.