Customer Service Associate

Job Description

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Qualifications

Your contribution to something big

Taking responsibility:

• Offers premium service in your daily contact with automobile customers. Handles eCall (emergency calls).
• Correspondence with Public Safety
• Answering Points (emergency control center)

Reliable implementation:

• Fulfillment of Mobility Services requirements.
• Ensures proper delivery of quantity and quality KPIs

What distinguishes you

• Personality: Confident, competent, and customer oriented behavior, inter cultural competence and stress resistance in emergency situations
• Knowledge and experience: Minimum 6 months experience specializing customer service and Geographical knowledge
• Language: Fluent communication skills (verbal and written) in Business English
• Schedules: Amenable to work in shifting/rotation schedule and working on-site
• Can start immediately

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted.