Online Support Specialist (F/H/NB)

Job Description

Company Description

Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Ubisoft Bordeaux

Founded in September 2017, Ubisoft Bordeaux works passionately on the biggest AAA games to deliver the best gaming experiences. Today, the studio has over 340 talents, from 15 different nationalities, working on licenses such as Assassin's Creed, Beyond Good & Evil 2, Rainbow Six, as well as other unannounced HD and mobile projects. We are also working on cross-functional cloud computing and game streaming projects with Harbour Team.

Job Description

You will join the Online Services team, a transverse team of the Ubisoft group with an international presence, which develops shared services for productions. These services are used by many games, both during their development and once they are live and accessible to players. As these services are in great demand, the Online Services team must guarantee a high level of stability while continually developing new features to meet the needs of the productions.

You will be part of the Frontline support team, which provides supervision and technical support for the products that are integrated into our online games. In direct communication with the community of online programmers of all projects at Ubisoft, you will participate in the success of our games by helping them get the most out of the online services provided by our platform.

Job Description

The position has various sides and will allow you to express your technical and human skills: implementation consulting, investigation of complex problems, consulting, training, etc.

You will have to propose sustainable, flexible and stable solutions in an ever-changing context, on many subjects.

You will popularize information to answer integration questions in a clear and coherent way: both through your technical documentation, and in person during meetings with our partners.

Missions

• Maintain relationships with the production teams and be their first point of contact.
• Analyze the technical problems encountered by the game developers.
• Propose robust and sustainable solutions.
• Guide the technical teams during the integration of products (SDK, API, etc.).
• Train production team members by teaching them how to use our products.
• Investigate infrastructure issues + make changes to servers and network equipment.
• Create and maintain technical documentation for reference.
• Increase test coverage.
• Ensure that technical solutions designed by productions respect our constraints and best practices.

Qualifications

Hard skills

• Degree in computer science, software development, computer engineering, or equivalent
• At least 2 years of experience in IT, programming, front-end development, network infrastructure management, or other relevant experience
• Good knowledge of microservices environments and RESTful interfaces
• Experience in online development is a plus
• Knowledge of programming languages (C++, C#, JavaScript) is a plus

Soft Skills

• A collaborative, creative and innovative spirit
• Attention to detail, curiosity, critical thinking, resourcefulness and flexibility
• Excellent communication skills and interpersonal skills
• Ability to manage priorities and handle multiple files in parallel
• Motivation to help others solve technical and complex problems

Additional Information

Recruitment process:

Telephone interview with our recruiter

Interview with the Team Lead

Interview with the team

If your application is not retained, you will receive a negative answer.

According to the sanitary measures related to COVID-19, all interviews will be held by visioconference and every employee can partially work from home.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal informations will be treated as confidential according to the Employment Equity act