Talent Acquisition Operations Specialist (EMEA, Remote)

Job Description

About FreshBooks

It turns out... unicorns are real! FreshBooks reached unicorn status after raising our valuation to more than $1 billion, and we couldn’t be more thrilled. But why are we so excited? Because every success at FreshBooks allows us to build better, stronger accounting software and products, worthy of the trust of small business owners everywhere. We’ve expanded beyond our Canadian roots, and now have offices across six countries and counting. What’s more, FreshBooks knows that great people live all over the globe (not just where we have offices), and that different folks thrive in different working environments. That location that you see in this posting? It's but one of many potential locations you could build from!

About the Role

Talent Acquisition at FreshBooks is a truly valued part of the organization. We are partners and collaborators in attracting, engaging, and ultimately welcoming the best folks to our teams as we Help Owners Grow. We’re fortunate to have an Executive Team that truly values Talent Acquisition, and invests in both our people and our tech stack. And here’s the kicker: we’re at an incredibly exciting (and admittedly challenging) point in the Talent Acquisition Team’s development, where we’re building the team from the ground up!

As a Talent Acquisition Operations Specialist at FreshBooks, you will work with the growing Talent Acquisition Team here in EMEA. Reporting to the Talent Acquisition Manager for EMEA, you will share responsibility for managing our Talent Acquisition systems with your counterpart in Americas, and will own the maintenance and creation of EMEAs-specific team processes and documentation, along with providing operational support. It’s through your partnership with the Talent Sourcers and Recruiters that we’ll continue to expand the FreshBooks footprint in EMEA, allowing us to continue building for Business Owners around the world.

What you’ll do as a Talent Acquisition Operations Specialist

Systems Ownership and Process Improvement

• Act as point of contact for the organization regarding Greenhouse ATS & Gem configuration, updates and troubleshooting
• Aid in implementation, configuration, and tuning of new TA Tech
• Facilitate Talent Acquisition procurement process with 3rd party vendors (ie Agencies) and maintain up-to-date list of preferred vendors for each department
• Point of contact for all talent acquisition audit and compliance requests and educate team on hiring and selection legal and audit requirements
• Work in conjunction with Talent Acquisition Leadership to lead Talent Acquisition operational projects
• Assist the Talent Acquisition Manager and Talent Acquisition team with additional operational tasks as needed

Reporting

• Update the New Hire sheet, shared Jira board to reflect headcount and hiring updates
• Work with Talent Acquisition Manager and Director to improve data integrity in Greenhouse, to reflect stronger reporting outcomes in Gem

End stage process

• Work with Talent Operations and legal counsel(s) to ensure that FreshBooks employment contracts are up-to-date and reflective of the many geographies in which FreshBooks hires currently or in the near future
• Act as point of contact for relocation processes or employment via Employer of Record arrangement
• Maintain and update Docusign process & templates for Talent Acquisition
• Review and escalate new hire background checks according to internal Standard Operating Procedures
• Issue offer letters and contracts in support of Talent Acquisition specialists

Onboarding

• Add new hires to our Talent Acquisition and HR systems as part of the onboarding process, including Signature Satori, Pingboard, and Lever ATS
• Create departmental onboarding packages for new FreshBookers

Knowledge Management

• Manage the shared resources folder for Talent Acquisition
• Manage process updates in the TA Operations Playbook and organize Hiring Manager & Interviewer training on all TA processes and systems

What you’ll bring to the role

• 3-4 years of experience in a corporate environment
• 2+ years of Human Resources, Talent Acquisition, or HRIS experience
• Has a passion for process improvement
• Experience administering HR systems highly preferred (ATS, HCM, LMS)
• Great communication skills (written, oral, and recordings)
• Able to work independently being held accountable to measurable outcomes
• Strong problem solving skills and tenacity to determine root causes of potential system issues
• Customer-service and builder mindset
• Able to keep confidential information
• Energetic person who can keep new hires engaged
• Someone who fosters stronger internal relationships

Apply Now

If you found yourself getting more excited as read this posting, please consider applying. Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think that Sales Recruiting at FreshBooks is the next step in your career.

Important Contextual Information

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or [email protected].

What You’ll Love About Working Here:

• Three-week onboarding that brings you up to speed on our brand, product, and most importantly, our customers. It’s an awesome opportunity to dive in and understand what we’re all about and build your network within the company. Plus, there are prizes!
• Our ever-expanding, global team cares about making accounting incredibly easy for business owners around the world.
• Amazing growth and mentorship opportunities from a team dedicated to shipping extraordinary experiences.
• Collaborative remote or hybrid model with a global team
• Two weeks parental paid leave and paid leave top-up
• Health & dental coverage tailored to your local office
• Generous time off - including vacation, volunteer, and innovation days
• Health and Wellness credits
• Learning and development opportunities that are both in-house and external
• Retirement savings programs matched to your local office
• Stock options for all full-time employees
• And finally, we have fun at work...Want to start a chess team? Awesome. Want to host a homemade-ice-cream-making Zoom night? YES! I'll grab a spoon. Whatever your passion is, bring it to FreshBooks, tell others about it, and enjoy what you do every day.

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