Windows System Administrator II

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Windows System Administrator II

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Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

Wage Notice $70,000-$85,000 + VIP Bonus Job Description

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

Job Description

The Conversion Lab is responsible for executing conversion related processes from legacy or competitor source systems. They also manage the DFWLAB domain infrastructure and assist users with system access and general network/application troubleshooting.

Core requirements and responsibilities:

Execute data conversion related processes such as:

• Loading conversion portal with source data
• Running actual conversions to AMS360
• Loading databases to production for QA and Go Lives
• Working with developers and BA’s to fix conversion bugs
• Execute SQL queries to modify data
• Maintain Professional Services production cluster
• Execute migrations from AFW to AMS360
• Fix/document issues that halt the migration process

DFWLAB/Vertafore network administration

• Troubleshoot and respond to issues with DFWLAB servers, network access, user access
• Deploy/update new software, products
• Spec out new virtual machine server builds
• Coordinate with the Data Center and infrastructure teams to implement new software/hardware related changes
• Assist PS/CS employees with technical issues/workstation problems
• Maintain AMS360 snapshots and fulfill requests when problems arise.

AMS360 In-house to Online deployments

• Work with existing customers in-house databases to migrate them to AMS360 Online
• Troubleshoot database issues via SQL
• Upgrade databases using NPR tools
• Provide technical consulting

Process Improvement

• Automate conversion related processes and DFWLAB tooling
• Provide recommendations to streamline processes

Skills & Requirements

Knowledge, Skills and Abilities:

• Proficient in SQL Scripts, SQL database structure
• Strong working knowledge of Network infrastructure
• Customer centric desire for delivery
• Ability to complete tasks on time and correctly.
• Ticket Management from inception and see it through to completion
• Working knowledge of SQL and SQL scripts
• A fast learner and comfortable with fast tempo environment.
• A problem solver and ability to simplify complex issues.
• Skilled in creating runbook for support processes.
• Have a sense of urgency and ability to meet deadlines.
• Great interpersonal skills.

Qualifications :

• Minimum 5 years Technical experience
• Bachelor’s degree or equivalent work experience
• Familiar and/or proficient on one or more of the following:
• MSSQL and Oracle Database
• Microsoft .NET based applications
• Microsoft Server 2008, 2012 + and IIS configuration
• Basic XML, VBscript, and SQL Scripting
• Python Programming
• Exceptional interpersonal and customer service experience required
• Excellent verbal and written communication skills
• Have wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• General understanding of insurance and insurance workflow
• Proficient with Microsoft Office products.

May be required to provide additional after-hours support to provide resolution or assistance to customers.

Additional Requirements and Details:

• Travel required up to 10% of the time.
• Ability to work remotely with a stable internet connection on an as-needed basis
• Located and working from an office location (when required)*
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.

*Our offices are currently closed due to COVID-19 and are scheduled to re-open mid 2021.

Qualifications

Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]

Just a note, this contact information is for accommodation requests only.