Marketing Operations Manager

Job Description

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Ebay, GoFundMe, BigCommerce, Lightspeed, ModernizingMedicine, Mews and more.

Marketing Operations Manager

We are looking for a hands-on Marketing Operations expert based in Amsterdam, to manage Adyen’s marketing automation tools and ensure it is a best-in-class Martech stack. The ideal candidate will strike the right balance between having a strategic vision for the tools and not being afraid to roll up their sleeves to get things done.

What you’ll do

• Be responsible for our Marketing tech stack, constantly iterating on the systems so they best fit our Marketing team’s business needs and that they use happily and efficiently as their business support tools, day in and day out
• Drive initiatives to ensure we have the right processes in place to track Marketing contribution to Adyen’s global pipeline and make decisions based on data which efforts will get us the most return on our investment
• Develop and drive database strategies and execution in relation to merchant growth, segmentation, data cleanliness and completeness
• Work closely with our Sales Operations and Sales teams to ensure the right processes and tools are in place for managing both inbound and ABM/outbound leads (lead scoring, lifecycle management, etc.)
• Facilitate training and supporting the regional Marketing teams and developing the corresponding documentation for optimal usage of the tools, while evangelizing their usage and best practices across regional offices

Who you are

• You have 3-5 years of Marketing Operations or related experience
• You have at least 2 years of Marketo administration experience, and strong Salesforce comprehension
• Experience with Segment, Zoom, Clearbit and Qualtrics is a plus.
• You are up-to-date on the latest innovations and best practices for Martech stacks, with experience with BI tools (e.g., Looker) and attribution software (e.g., Bizible) a plus
• You are a strong collaborator and communicator, comfortable managing a variety of stakeholders from Marketing and Sales to C-suite, and prioritizing and executing on what’s best for the business
• You have a strong affinity for data, being able to both clean it and present it in a way that drives actionable insights for key stakeholders (no vanity metrics!)
• You are a self-starting and self-motivated contributor who’s comfortable navigating uncertainty while delivering excellence
• You are up-to-date on the latest innovations and best practices for Martech stacks
• You love to help the Marketing teams to perform better at their job
• You like to have fun!

Our Diversity, Equity and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Sounds like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.