Editorial Content Lead - North America (open to remote EST/CST)

Job Description

Aircall is on a mission to revolutionize the business phone industry! We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 10,000+ customers (and growing) is at our forefront. Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product! Aircall is looking for a creative, energetic, and experienced editorial lead to partner with our Senior Content Lead, and manage Aircall’s content ideation and production across the marketing department. This role, reporting into the Global Senior Manager of Content, is part of the Content Team–one of the teams that makes up the larger Brand & Content team at Aircall. You’ll be joining an already established marketing team and will leverage our tone of voice for all of our efforts (brand, field marketing, product marketing, etc.), ensuring quality and accuracy across all content produced. This role will also be responsible for supporting the content ideation, production, and implementation across all of our touch points—from blog posts to ads, landing pages, and long-form content (ebooks). A successful candidate is a highly motivated individual who works comfortably and autonomously in a fast-paced environment. You have a demonstrated ability to manage priorities and projects, with a mix of organizational and communication skills.

What you'll do:

• Collaborate closely with the Senior Content Lead on the editorial calendar for North American content
• Create sharp content for owned, earned, and paid media, including blog posts, video scripts, website content, long-form content, social, editorial bylines, and more
• Implement Aircall’s tone of voice and editorial guidelines within our content, and making sure we’re covering a mix of different types of content that helps us reach a wider audience
• Rally a network of internal partners: Studio, Content, Product Marketing, Field Marketing, SEO, and other internal teams to ensure clear communication across relevant projects
• Work with external vendors (agencies and freelancers) and occasionally manage content freelancers/agencies
• Work closely with the Demand Gen team to include editorial in our SEO strategy, as well as be informed about related KPIs
• Coordinate with internal subject matter experts and Product Marketing teams to ensure quality and accuracy of North American content
• Optimize existing content to improve performance and increase conversion
• Ensure all-around consistency (including style, fonts, images, and tone)
• Update website content with our easy and accessible CMS
• Review and proofread already localized content to ensure its quality

What you'll bring:

• Bachelor's or Master’s degree in Language Studies or International Studies preferred, but not required
• 4-6+ years of prior content creation & project management experience, working on projects that involve website, marketing collateral, product/software wordings, knowledge base, creative content, etc.
• Experience working for SaaS companies & a start-up environment
• Working knowledge of industry standard CMS & Google Drive tools
• Excellent written and verbal communication skills
• Strong analytical problem-solving skills
• Bias to action, proactive & innovative by nature
• Strong attention to detail
• Self-starter—you see a clear link between your actions and their outcomes
• Analytical skills are a big plus (Google Analytics), to understand the performance of your content

We know that success comes from smart work and deserves to be recognized and rewarded. We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together. If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for! Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in. Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 35+ Nationalities: cosmopolite & multi-cultural mindset 💵 Competitive salary package & equity 🏨 Medical, dental, and vision insurance is 100% covered 📈 401k plan with company matching! ✈️ Unlimited PTO — take the time you need to come to work feeling great! ⭐️ Wellness, commuter, and childcare reimbursements 💚 Generous parental leave policy DE&I Statement: At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other . We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn. Apply for this job