Strategic Accounts Director

Job Description

Mode is a remote-first company with cross-functional teams based throughout the US. We welcome applicants from all 50 states. Employees based in the San Francisco area also have the option to work out of our office as desired.

Data-driven companies win . We've built Mode from the ground up to be the best analytics platform for Analysts and Data Scientists. As we've grown, an increasingly broad audience—people on teams from Finance to Operations, Marketing to Engineering, and everything in between—have begun to use Mode to collaborate with analysts and use data in every day decisions. For our 600+ customers, Mode is the central place where data experts and domain experts can come together to make sense of data at the rapid pace of business today.

As the commercial lead working with Mode’s Strategic Accounts, you will lead the charge to expand large accounts that have greenfield opportunities for growth at Mode. You’ll bring a strategic approach to managing complex stakeholders and customer data needs, expertly navigating complex organizations to rally companies on how to use Mode to optimize their data strategy and harness the power of their data.

What you'll do

• Be a Strategic Consultative Partner: Expertly navigate customer stakeholders and organizations, expanding relationships through a consultative approach to identify large strategic opportunities within your accounts
• Drive Growth through Customer Value: Evangelize the value of Mode and articulate the customer value through your accounts to drive commercial expansion and growth opportunities. Own renewal and expansion opportunities for your portfolio
• Serve as a Trusted Partner: Bring deep curiosity and thought leadership to expand relationships and rally stakeholders through exceptional business acumen and a consultative sales approach
• Collaborate to Solve Problems: Work cross-functionally with the Strategic Accounts team and other organizations including product and marketing

What we look for

• Proven track record of expanding relationships in complex enterprise accounts
• Experience handling and closing negotiations for multi-year, multi-million dollar contracts (new business, renewals, expansions)
• Experience in a customer-facing role managing complex, Enterprise stakeholders in strategic sales, customer success, or account management
• Excellent communication skills and ability to build trusted relationships with stakeholders in various functions and levels
• Consultative approach to defining strategic opportunities with customers to map, measure, and achieve successful commercial outcomes
• Passion for helping customers solve problems with technology
• Ability to navigate complex organizations and drive mutual account plans
• Track record of overachieving revenue growth goals
• Strong desire to learn and curiosity to understand how things work
• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
• Advanced technical aptitude and ability to deeply understand Mode’s product, the analytics industry, and the value of modern approaches to working with data
• Alignment with Mode's values
• Bonus: Experience in the data and analytics space
• Bonus: Knowledge of SQL, R, and/or Python

About Mode
Mode is a collaborative analytics platform that brings teams together around data to make game-changing decisions.
In everything we do, we strive to put the people we do it for first. This starts internally: together we're building a culture that embraces diversity and learning, humility and gratitude. At the same time, we try not to take ourselves too seriously and strive for a healthy balance between work and personal pursuits.
Benefits you can expect as a Mode employee:

• Generous, flexible PTO and family leave
• Flexible work schedules—we trust you to know what will make yourself most productive
• Excellent health coverage for team members and their families (Mode pays the 100% of the premiums)
• Supportive work environment and a manager who is focused on your professional growth
• Company events that highlight our team's passions and hobbies

Mode is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. For California residents please review our CCPA Privacy Notice linked here.

The compensation range for this role is $190,000-250,000 OTE to be determined by level. #BI-Remote