Market Success Lead

Job Description

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations. Your opportunity Klarna is looking for a Market Success Lead who will be the voice of the local consumers in the market: as a Market Success Lead you will have the responsibility to acquire and retain consumers at the best possible price and lead Klarna's organization towards smart and effective market investments. You will define and implement strategies to optimize the consumer experience and to incentivize sales in each expansion market. In a sentence: you will be responsible for consumers’ happiness. What you will do Alongside the local Partner Success Team, you will ensure that both Klarna’s customers - the Consumer and the Partner - are set up for success. You will test what best drives user acquisition and retention and plan the full-year roadmap to meet the market KPIs. You will conduct consumer research & studies to better understand your market and to drive the coordinated actions of the cross-functional teams responsible for the local customers. You will connect with a network of other Market Success Leads across the world who will support you and will expect you to share the knowledge you develop in your local market. Who we are looking for An analytical, self-driven and creative individual with exceptional problem-solving ability. Someone who has an ability to think strategically, but also someone who will roll-up their sleeves and execute with quality - this is a hands-on position. You must be someone with exceptional communication skills who is able to coordinate between many stakeholders towards a common long-term goal, with a strong focus on consumer satisfaction.

You probably have

• You have 3+ years of professional experience
• You have a background in one or more of these areas: marketing, product management, business development, or business operations
• Experience with go-to-market strategy and operations and/or product / market expansion
• Strong understanding of consumer behavior and customer obsession
• Ability to work with ambiguity and pivot quickly in a fast-paced growth environment.

It’s nice if you have

• Experience in a fast-growing company, or start-up, ideally Fintech
• You enjoy working with engineering and product teams, driving and engaging in technical, complex, and challenging cross-team engineering initiatives.
• You understand the local legal, compliance, and regulatory foundations for the BNPL industry.

Please Note: We are unable to offer any relocation support for these positions. However, we will gladly assist with work visa applications where required. What we offer: Diversity & Community With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success. Ownership & Impact Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space. Trust & Collaboration Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together. The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space! Challenges & Rewards We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered. About Klarna Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application. Apply for this job