Customer Success Manager in London, England, United Kingdom at PayPal

Job Description

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
Customer Success Manager

Job Description

Responsibilities:

B2B Customer Advice

• Managing existing customers across different verticals in the small merchants segment
• Handling all operative queries by the merchants via inbound telephone calls and emails
• Ensuring high customer satisfaction
• Researching and problem solving in order to resolve merchant questions, concerns and issues

B2B Support

• Counseling merchants in regards to product developments and process improvements

Stakeholder Management

• Relationship Management with business customers
• Liaison with the PayPal Risk Department
• Cooperation with PayPal Account Management Teams

Processes

• Implementation of process improvements

Requirements:

• IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage
• Willingness to travel: little to very little
• Experience in Business Customer Management in online or financial services or e-commerce environments
• Experience in Relationship Management with small business customers
• Excellent communicative skills
• Good organization and self motivation skills
• Excitement and interest for online payment systems and e-commerce

What we offer:

• Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region.
• A concrete experience with a combination of strategic thinking and on-the-ground drive and execution.
• Future career opportunities with international exposure via PayPal’s network of global locations.
• A supportive environment that allows our employees to thrive and learn.
• An opportunity to be a part of a community that has just been voted one of the Best Workplaces in Europe 2015.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
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