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Product Consultant, Event Solutions

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Cvent is a leading meetings, events and hospitality technology provider with more than 4,300 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

We have an exciting Product Consultant position in our Client Services department providing support to our Event Solutions customers. As a Product Consultant, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry.

The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We’re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
What You Will Be Doing

• Act as a technical resource for the Cvent Integrations team
• Provide product support to customers over the phone and through web to case
• Document customer interaction in Salesforce.com
• Offer best practice tips to customers to boost to maximize their use of Cvent
• Collect product feedback from customers
• Create and update content for the customer & internal knowledgebase
• Respond to customer submissions in the Cvent Support Community
• Conduct web-based training for new and existing customers
• Communicate with the client and review the initial implementation with them and make required changes

What You Need for this Position

• At least 1 year of customer support experience
• Excellent communication skills (verbal and written)
• University graduate or equivalent level of skills and knowledge
• Strong business acumen, ethics and high integrity
• Must be articulate, adaptable, organized, detail-oriented and the ability to multi-task
• Quick learner with a positive attitude and ability to work well within a team

Areas of Expertise Desired

• Cvent Integrations which include all of the out of the box integrations, for example: Marketo, Eloqua, Concur travel/expense, WebEx, PRN/GDS
• More advanced integrations would include API Integrations such as SSO, HTTP Post, and CID

Key Skills & Competencies

• Customer Service Focus: Ability to use discretion and independent judgment to solve complex problems; Strong customer engagement service skills to drive improved use of capabilities
• Superior Interpersonal Skills: Ability to interface with a wide range of personalities and levels within Cvent and client organizations; Professional communication style
• Data Collection and Analysis: Proactive listening; resourceful in collecting sufficient data; Analysis of data to develop and implement best solution
• Initiative: Self-starter with strong sense of ownership; Tenacity in problem solving with positive outcomes; Motivated to increase capacity and responsibility
• Detailed Oriented: Detailed administrative skills for tracking and reporting

EEO[/AA]/Minorities/Females/Disabled/Veterans

At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

Cvent maintains a drug-free workplace

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