Product Operations Associate

Job Description

About the Team:

The ClassPass Product Operations team ensures our customers can seamlessly browse, book and attend all of the fitness classes and spa or salon services in our catalog. We help maintain the components that make up the catalog including inventory classification and page content, and we ensure reservations created on ClassPass can be fulfilled particularly for those partners that have a booking software integration. Our Product Operations team utilizes analytical skills and database querying to understand the health of our catalog and customer experience. We also are responsible for conducting experiments on new product ideas in order to assess impact, customer value and viability of a concept before we prioritize a deeper technical investment.

About the Role:

While there will be opportunity to get involved in all areas of the business we own, this role will specifically focus on managing the technical aspects of our inventory integrations. In this role, you will be responsible for taking new integration partners through the Open API process (our method of building new integrations), including technical troubleshooting, launch support, and on-going maintenance. You will also be responsible for monitoring the health of our current integrations, including maintaining the business relationships with our contacts at each integrator, and leading the charge with our product managers and engineers on any issues that arise.

What you’ll do:

Primary responsibilities:

• Manage the full Open API process for new inventory integrations, including prioritization and organization of the pipeline
• Monitor the health and relationships of our existing bespoke and Open API integrations
• Work closely with product, design and engineering squads on any integration related support

Secondary responsibilities:

• Create and test solutions to effectively scale our booking and catalog experiences
• Run SQL queries on our catalog and customer experience to identify issues and monitor performance

Who you are:

• You are on or are interested in a path that is technical in nature and relies heavily on attention to detail and process (experience with API integrations is a plus)
• You are driven by ClassPass's mission to connect members with high quality fitness and wellness experiences, and to support the growth of businesses offering these experiences
• You understand the importance of using data to drive decision making
• You have some SQL experience and you are comfortable defining, querying, and interpreting your own data
• You are comfortable operating in a fast changing environment and are comfortable with shifting priorities to meet the needs of the team and company
• You thrive in working environments that are a true combination of operating independently and cross functionality collaborating with others
• You are eager and willing to get your hands dirty to constantly test, iterate and retest solutions and processes

What we believe

At ClassPass, we believe in the power of movement. But we believe in more than just that. We believe in building for the future, creating more opportunities for everyone around the world to live fully and in good health. We believe that we can always push ourselves and our company to be better, and that there is power in the hard things when we’re all working together toward the same goal. We believe in building a diverse company where a sense of belonging is felt by employees, customers and partners alike. And we believe that the secret to ClassPass’ success is its people.

ClassPass is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics.