Partner Operations Analyst

Job Description

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

The Partner Operations Analyst will be responsible for supporting our Partner team and will be pivotal in helping to deliver success within our Partner organization. This individual will support and advise on a global basis working to improve overall sales productivity and enable the Partner team members to focus on revenue generating activities.

Responsibilities

• Work as a liaison between the Partner Team, Marketing, Finance, Sales Ops, Professional Services and Legal teams to ensure that the partner operations are optimized, efficient and effective.
• Oversee and review the integrity of Partner data in Salesforce.com CRM, Domo and metrics dashboards.
• Provide system support by becoming a power user of Salesforce.com CRM specifically Salesforce.com objects and reports.
• Partner team quarterly business review and territory review data and analysis.
• Work closely with Finance to administer Partner Commission and Credits Program, including monthly accruals, budget management, payments and generating statements for partners.
• Analyze and recommend, based upon data analysis, areas for optimization within the partner business.
• Tracking partner performance in the Partner Program and managing annual re-leveling process.
• Deal registration reporting and analysis.
• Partner Portal access for partners joining the Partner Program.
• Management of listings on the Partner Finder.
• Administration of product sandboxes for partners.
• Manage reporting on the balance of trade between Acquia and its partners
• Define and optimize co-sell reporting for Cloud Platform partners like AWS, managing pipeline data in the AWS APN Customer Engagement Portal
• Manage AWS Marketplace order entry and management

Desired Skills & Experience

• 2-3 years of experience
• Strong organizational and listening skills with the ability to multitask efficiently
• Able to take direction and use initiative to ensure tasks are completed with accuracy and efficiency.
• Understand the importance of and demonstrate high level of attention to detail.
• Strong interpersonal skills; ability to work as part of a team and communicate efficiently with different personality types across multiple departments.
• Proficiency using the Google Suite of products.
• Salesforce or other CRM experience preferred.
• DOMO or Other BI Tool experience preferred.
• Prior experience/internships in sales or operations preferred.
• Must have Bachelor’s degree.

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here .