Senior Customer Success Manager

Job Description

Senior Customer Success Manager – Multiple Locations Available

We are seeking a Senior Customer Success Manager who can lead post sales engagement with our Enterprise customers in AMS region. This person will ensure customers are satisfied with their purchase and adopting our products. You will play a crucial role in engaging with customers at all levels in the organization and coordinating all the various internal and external constituents. You will be part of a global team with a local responsibility.

Essential Functions:

• Drive true value for customers Deeply understand the customers’ objectives and become a trusted right-hand advisor Determine how to define, drive, and demonstrate the value (ROI) delivered Act as central contact person for post-sales activities. Be a Challenger to our customers to stay focused on delivering business value
• Lead cross functionally to drive customer success. Guide a multidisciplinary team to gain maximum results and successes. Develop and execute adoption strategy/plan. Create customer feedback loop. Help foster culture of Customer Success
• Drive alignment with Sales and Renewals teams. Align with Sales on the renewal and expansion strategy for your portfolio of accounts. Work with sales on new opportunities to identify the customer success plan
• Exceed your metrics Product Adoption measured by product usage Valuable customer success stories and customer references. Customer Satisfaction measured by NPS
• Optimize customer journey. Engage with customers to ensure positive outcomes. Identify opportunities for continuous improvement

Skills and Abilities Required:

• Proven customer management skills with large, Enterprise accounts in B2B business (e.g. Aerospace, Consumer Electronics, Automotive...)
• An excellent understanding of the product development process and how Siemens tools enable that process. Ability to explain how technology drives business value.
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
• Creative, resourceful, detail-oriented, and highly organized
• An analytical and metrics-driven work style
• Exceptional executive-level communication, presentation and interpersonal skills
• Ability to enlighten your team-mates and constantly enhance our global Success Management concept
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
• Passion for driving business value to customers through new technology
• Language skills: the ability to present and communicate to senior leaders both in English

Education and Experience Requirement:

• 12+ years of Customer Success Management, consulting or sales experience working with enterprise customers
• Bachelor’s Degree or Dipl.-Ing. in engineering, IT or equivalent experience required, Master’s Degree preferred.

Working Conditions/Physical Requirements:

• Ability to travel for customer meetings and internal coordination (20-40%)

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Siemens Industry Software Inc. is a technology supplier to the United States Federal Government. Recently The White House issued an Executive Order requiring most federal workers, contractors and subcontractors who do business with the government to get vaccinated against COVID-19 unless granted an accommodation due to a disability or sincerely held religious belief or practice. The Company has decided to pause enforcement of the vaccine mandate for the time being while the issue is addressed by the courts. We will be monitoring the situation closely and may lift the pause if required to do so in order to be in compliance with federal law. If this pause is lifted, you will be expected to be vaccinated against COVID-19.

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Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time

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