Lead Technical Account Manager - Application Delivery & Security

Job Description

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

As the Technical Account Manager, you focus on being a trusted advisor to customers of Citrix Priority and TRM Services. We're looking for someone who loves working with customers and technology, with extensive experience in Customer Success / Technical Account Management, and who excels at solving problems and collaborating with different cross-functional teams

Position Summary:

You are comfortable managing a portfolio of customers and can serve as an advocate to these customers within Citrix. You have experience working in or with large and Enterprise organizations, and can ensure they gain value from their investment, adopt Citrix technology, and are up to date on the latest releases and road-maps.

You can work with cross functional teams, driving action to ensure excellent client experience of both product and services. You have a keen eye for new opportunities and can work with the sales teams to develop opportunities into business growth.

Primary duties / responsibilities:

• Work with Citrix clients, owning the post-sales / delivery customer relationship
• You are accountable for building strong working relationships with named customer contacts, providing Citrix advocacy, and understanding customer roadmap, deployment and expansion plans.
• Develop an in-depth understanding of customers’ environments to proactively drive improvements and efficiencies in their current and future deployments
• You understand each customer’s business strategies and apply our proven Customer Success methodology to lead them through all phases of the implementation journey, with a focus on adoption and customer outcomes
• You act as an advisor for product and strategic decisions; providing thought leadership and meaningful recommendations to ensure customers take full advantage of the Citrix portfolio and product capabilities
• Establish programs and processes for the timely delivery of Citrix support and services.
• Support the fast resolution of customer technical issues directly, and by partnering with technical support teams to ensure events and service requests are prioritized and closed in a timely manner to the customer’s satisfaction
• You deliver relevant technical updates from Citrix to customer (newsletters, security alerts, bulletins, etc.)
• Develop and maintain an excellent understanding of the Citrix support and product development organizations, in order to best advocate for the customer.
• Travel to the customer site for operational, project and business reviews.

Qualifications (Knowledge, Skills, Abilities):

• Deep understanding of Citrix AD&S products and solutions within a customer’s environment and how these can be influenced and optimized to bring value for the client
• Experience directly supporting enterprise-level customers
• Experience with competitor and partner technologies
• Applied project management
• In-depth knowledge of IP Networking, Load Balancing, Gateway, VPNs, SD-WAN, L4 - L7 and SSL acceleration.
• Professional knowledge of cloud service providers including AWS Azure / Google Cloud Platform apps, desktops, data and communications (any device, any network and cloud)
• Demonstrable experience of having deployed and / supported Citrix virtualization technologies
• Open and collaborative approach to building and sharing knowledge via multiple channels and standard methodology.
• Understanding how to identify potential opportunities and support the customer and Sales team in developing them
• Advanced troubleshooting & problem-solving skills, developed in a live support environment
• Certifications on Citrix products. Equivalent certifications from competitor or partner products are also an advantage
• Experience in working and communicating with Senior Architects and Integrators.

Basic Qualifications

• Three Years regular degree is must
• Fluent English, verbal and written with excellent communication skills, including presentations and written documents
• Extensive previous Technical Account Management experience, or similar functional experience, with strong customer service orientation.
• Professionalism and confidence to work closely with, and advise, senior executives
• Ability to work both independently and collaboratively, think creatively to tackle challenges and remove obstacles to successfully realize customer outcomes

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.