Product Manager - Client Platform

Job Description

Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one. With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Forbes Best Startup Employers 2022 List , Inc. Magazine's 2022 Best Workplaces list , and Y Combinator's list of Top Companies in 2022 . We have also been recognized on Wealthfront’s Career-Launching Companies in 2021 . We’re looking for a Product Manager to join our growing product management team to lead our Client Platform team. This PM will own the strategy and execution for ensuring our apps have a fast and reliable user experience, and enabling empowered, consistent development across platforms and teams. Together with Design & Engineering, this PM will define the visual frameworks, components, and standards that meet user needs across product areas, and help our product teams move faster to ship more value to end-users.

What will you be doing?

• Close collaboration with other PMs / product teams through setting high level UX strategy that encompasses the entire product, across Front product areas
• Bringing consumer-level UX to a B2B app. You’ll make Front feel more and more like a top-notch native desktop app that meets upmarket customer expectations
• You’ll build a compelling pod strategy and roadmap based on insightful understanding of customer needs, internal team needs, market opportunities and technical capabilities
• Partner cross-functionally withEngineering, Design, Customer Success, Marketing and Sales to innovate and execute product initiatives across the company
• Rally teams to work together towards a common goal; oversee many moving parts to ensure deliverables are met on time
• Write specs, manage project execution, and define product roll-out strategy
• Discover and present new product insights by analyzing qualitative and quantitative customer data
• Conduct user research & user testing to collect new customer insights

What skills and experience do you need?

• Product management experience, preferably at a SaaS or consumer technology company, preferably with experience on a platform product team
• You’re excited about working at the intersection of user-facing & platform products; you know how to consider diverse user needs and create scalable components, frameworks, and systems
• Empathetic: you understand what users need and any issues that your teammates face
• Execution-oriented: you’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time
• Collaborative and low-ego: you work well with all kinds of personalities; you work well with teams across multiple geographies
• Data-driven: you understand how to use data to guide product decisions
• Solutions-oriented: you are resourceful and drive progress with a positive, entrepreneurial approach
• You have clear, structured thinking and excellent communication skills

Remote will be considered depending on the candidate’s location. Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Apply for this job