Design Researcher

Job Description

Job Title

Job Description

In this role, you have the opportunity of

Leading Experience Design Research in healthcare areas across the care continuum, with a particular focus on areas of Acute Care Solutions. Throughout the different innovation cycles your mission is to unravel patient and professional insights through your engagements with Key Opinion Leaders, healthcare staff and patients in different Design Research formats and come to newly envisioned workflows, design requirements for future health interventions that make a difference and test their effectiveness from an experiential, behavior change and health outcomes angle. In this way you contribute directly to Philips quadruple aim of improving patient and staff experience, healthcare outcomes and costs of care; At the same time you will be able to use your innovation power to develop new people-focused mixed-method approaches that better support evidence building of experience-related improvements through qualitative and quantitative research methods that fit ongoing iterative and incremental people understanding and experience research, co-creation, and (data-enabled) evaluations of (digital) healthcare innovations.

You are responsible for

• Leading Design Research projects, including definition of scope of experience design research, its hypotheses, set up, stakeholder engagements, fieldwork, pilots and remote research set ups, analyses and facilitating multi-stakeholder work session to come to insights syntheses and make them actionable for translations on different levels;
• Ensuring qualitative, mixed method, and evidence-based research set ups are embedded into the different stages of the research programs to guarantee people's insights are being appropriately interpreted, translated and manifested in solutions;
• Create innovative Design Research approaches to better support experience-related evidence building related to Philips quadruple aim and support cross-disciplinary collaborative analyses, integrating capabilities, views and methods to maximize the impact of people insights in healthcare innovation, strategic projects or research programs;
• Facilitate and empower multiple stakeholders and disciplines to utilize, disseminate, deploy and translate experience insights appropriately as well as effectively supporting users' engagement and behavior change when using new solutions;

You are a part of

Philips Experience Design, a global Design organization within Philips. We believe that good design is about creating solutions that satisfy people's needs, empower them and make them happier, all of this without destroying the world in which we live. Our global creative force of some 400 professionals is located in our studios in Europe, North America and Asia. Our world-class Design Research team at Design works across many global locations in multiple business areas for international markets, with one core purpose - to bring meaningful people focused innovation. They bring their skills to bear in defining, conducting, and translating people research for vision, innovation, healthcare consulting and strategic purposes. Through leading research techniques, outcomes are articulated and clear insights and trend directions are derived that increase domain knowledge. By means of outstanding (experience design) translation skills, coordination and multi-stakeholder facilitation skills they support the creation of meaningful and innovative solutions in a future connected world.

To succeed in this role, you should have the following skills and experience

• A (combined) master degree in Strategic Design, Industrial Design, Social and Behavior sciences, Psychology, Data science or Medical degree with emphasis on medical knowledge and Qualitative and quantitative analytical skills.
• At least 3 years of experience in innovation, strategic design with a key focus on medical / clinical areas;
• Experience in healthcare domain with a particular focus on secondary care settings, acute and chronic care. Experienced working together with physicians, nurses and patients and their loved ones.
• Professional communication skills to work with other design disciplines, other Philips’ organizations and consultants (clinical / data).
• Recognized for your expertise and talent in a diverse set of research approaches like ethnographic data analytics, quantitative research set ups versus qualitative research such as observations, online and social media-related, design research. Strong in combining quantitative and qualitative knowledge and pattern analytics; predictive analytics; as well as creative research and translation tools. Affinity with qualitative collection and analytics tools, illustrator, InDesign, SPSS, SAS, R, Phyton, programming languages, and movie-related storytelling.
• Ability to lead local research in the field and have conversations in Dutch and English is a must, and another language a pre (e.g. German, Spanish, Mandarin)

In return, we offer you

A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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