T1 Support Engineer - Publisher

Job Description

Taboola is looking to hire a dedicated, service-oriented T1 Support Engineer to provide top­-of­-the-­line service to its internal and external clients. You will serve as the first point of contact for Taboola’s clients, gathering information via email, to either solve an issue or escalate to the technical support team. If you have excellent communication skills, a “client comes first” attitude, and aren’t afraid to learn some new technology, then this is a great opportunity to get a foot in the door at one of the internet’s fastest growing companies.

Responsibilities

• Serve as the first point of contact for Taboola’s clients.
• Timely response to incoming customer support inquiries via email and support ticketing system.
• Communicate urgent technical issues internally and externally.
• Troubleshoot technical issues and escalate issues internally as needed.

Requirements

• Excellent communication skills in English,­ both verbal and written.
• Open for 24x7 shift .
• Experience in Javascript, CSS, HTML and SQL is a must.
• Strong multitasking, prioritization skills, and attention to detail.
• A motivated team player with positive attitude and the ability accept and give productive feedback.
• Ability to stay calm and maintain performance when under pressure.
• Computer skills – experience working on Mac and PC.
• The will and ability to work in a fast-­paced, ever-­evolving environment and learn, learn, learn!
• B.S. or B.A.

What is Taboola?

Taboola is the world’s leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web’s most innovative publisher sites, including the BBC, Axel Springer, LeFigaro, Evening Standard, NBC, USA Today and more!

Since our inception in 2007, Taboola’s team of ninja-like engineers and digital media experts has built the world’s largest and most advanced discovery platform – or “search engine just the other way around” – that provides more than a billion users each month with personalized recommendations on many of the most innovative and most visited websites on the internet.

Thousands of leading publishers (e.g. India today, Zee, NDTV) and media agencies use Taboola’s innovative technology to increase user engagement, monetize their traffic and distribute content to committed users on the web.

Today there are more than 1,400 Taboolars around the world (and the number is growing) connecting users to content they might like but didn’t know existed. We have offices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo, Shanghai, Tokyo and Bangkok

If this sounds like an interesting opportunity, hit (easy) apply!

All shortlisted candidates will be contacted.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.