Senior Analyst, Service Contract & Warranty

Job Description

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This is an exciting opportunity to be part of the Collins Aerospace Repair Management Services team. Repair Management Services is experiencing rapid growth, with a continually expanding customer base for time & material and flight hour overhaul & repair programs. We are seeking a Customer Account Specialist to be the focal point for ensuring customer satisfaction for units repaired within the supplier network. The Account Specialist will work closely with the Supply Chain Management, Finance, and Technical teams to drive customer service levels and act as the owner for all issues the customer may experience during the process.

The focus of this position will be both tactical and strategic with primary focus on the control of components input into the Repair Management Services vendor portfolio. It is expected that you will use the ACE tools and be proficient in communications and data analysis.

Primary Responsibilities:

• Drive key operational performance requirements for Repair Management Services customers including both airline and engine overhaul centers
• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations
• Support accurate order entry/induction of customer orders into SAP
• Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area
• Follow up on all customer requests in a timely and effective manner
• Track and measure the performance results. Provide and present quarterly progress reports and business reviews to customers and Fleet Managers as required
• Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer
• Work with Fleet Management to prioritize critical customer needs and identify issues that will impact them
• Continually develop process improvement initiatives based upon review of on-going operations
• Generate and manage sales orders in SAP including account financials in accordance with contractual obligations
• AOG support and availability during off business hours as required

Basic Qualifications:

• Bachelor’s degree and 2 years of prior relevant experience OR
• In absence of a degree, 6 years of relevant experience is required
• Must be a U.S. Person/Permanent Resident “Green Card” holder

Preferred Qualifications:

• Prior experience in technical sales, marketing, or customer service
• Experience with customer focus and influence ability, contract management and execution including financial compliance

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement

Life insurance and disability coverage

Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

Ovia Health, fertility and family planning

Employee Assistance Plan, including up to 5 free counseling sessions

Redbrick - Incentives for a Healthy You

Autism Benefit

Doctor on Demand, virtual doctor visits

Adoption Assistance

Best Doctors, second opinion program

And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

Background check and drug screen required (every external new hire in the U.S.)

Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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