Senior Manager, Program Quality

Job Description

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The Senior Manager manages the execution of Quality Assurance objectives for the products and processes within the Boeing value stream.

Primary Responsibilities:

• Function as a liaison between the customer and Collins Aerospace to address quality concerns.

• Lead a team of Program Quality professionals.

• Use customer/internal metrics and ZDPTM methodology to create, lead, and/or implement improvements that drive customer satisfaction.

• Participate with Integrated Product Teams (IPT) to drive resolution of quality issues which may impact product performance and/or delivery results.

• Lead investigations to determine compliance with quality management system standards, configuration assurance, contractual, customer and business requirements.

• Develop and implement containment, root cause and corrective actions (product and systemic).

• Prepare presentation material for internal reviews (cadence reviews, Escape Review Board, Corrective Action Board, etc.) and external reviews (Program Reviews, investigation statuses, etc.).

• Provide interpretation of complex requirements. Drive resolution of conflicts and clarification in requirement flow-down.

• Communicate improvement plans and progress to the organization and customers.

• Support the incorporation of AS9145 to the EACS (Environmental Air & Control Systems) Business Unit.

Basic Qualifications:

• Bachelor’s degree (typically in Science, Technology, Engineering or Mathematics (STEM)) and a minimum of 10 years of prior relevant experience unless prohibited by local laws/regulations OR
• Advanced Degree in a related field and minimum 7 years’ experience OR
• In absence of a degree, 14 years of relevant experience is required
• Must be a U.S. Person/Permanent Resident “Green Card” holder
• Must be willing to travel as required.

Preferred Qualifications:

• Experience leading sites and teams to improve quality performance
• Strong background with Quality tools and processes (e.g. Core/Lean/Six Sigma Tools, RCCA, PFMEA, SPC, DMAIC, DIVE, 8D, Gage R&R, VSM, Kaizen, etc.)
• Energetic, ability to work independently
• Excels in a dynamic work environment and capable of multi-tasking
• Working knowledge of continuous improvement, lean manufacturing, Core, and GEMBA
• Analytics and problem-solving experience
• Auditing experience (e.g. AS9100, ISO9100)
• Experienced using Microsoft Excel, Word, and PowerPoint

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Redbrick - Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Best Doctors, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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