UX Researcher

Job Description

UX Researcher | Acorns

Acorns is how everyday consumers can save & invest for the long term. By putting tools of responsible wealthmaking in everyone’s hands, Acorns has become the largest subscription service in U.S. consumer finance, serving millions of everyday Americans subscribers. Customers get automated investing in diversified portfolios, built with help from experts like Nobel Laureate economist, Dr. Harry Markowitz. Acorns easy retirement account allows customers to invest for a better life later in minutes, no expertise required. To help everyone spend smarter, Acorns introduced banking that invests with every swipe, and cash-forward rewards. And, everyday Americans may invest in their kids and get money news they can use, all from the same app. Customers have invested billions with Acorns, much of it in spare change. From acorns, mighty oaks do grow!

We are seeking a UX Researcher to join our growing team. You will run user research projects that influence our product strategy and make a meaningful, direct impact on our customers and their financial wellness. Your area of focus will be research in support of our new product developments, running these research projects from beginning to end with the direction and guidance from the Manager of UX Research.

The position sits within the Acorns Research and Insights team, a group with broad experience and influence, focused on bringing the customer voice into the heart of everything we do. This role has the option to be remote or based in our Irvine or New York offices.

You are not expected to have experience with all listed requirements. If you feel passionately about Acorns' mission, vision and values, please apply.

Within 1 month, you will:

• Get a warm welcome and learn about the Acorns financial wellness system and our culture
• Build relationships with the Research and Insights team and your key stakeholders, partners and vendors
• Familiarize yourself with insights from our existing user research programs
• Jump in and get started on your first research project at Acorns

Within 3 months, you will:

• Run end-to-end user research projects, from scoping to conducting to uncovering the insights and helping our Product teams define the next steps
• Oversee relationships with UX research vendors and identify a pipeline of new innovative vendors to consider
• Establish a new feature evaluation process and formalize our beta testing program
• Identify and drive efficiencies in the UX research team

Within 6 months, you will:

• Become Acorns’ go to in running end-to-end research in support of our new product developments, including foundational, iterative, and evaluative research
• Embrace Acorns culture of experimentation and bring that innovation mindset to your research, from new vendors to interventions to projective techniques in research studies
• Develop deep relationship with product, supporting with onboarding, training and monthly share outs
• Create programs to share insights across Leadership, Product, Design and wider employees at Acorns so everyone has access to the latest insights

Within 12 months, you will:

• Have made a meaningful and measured impact on Acorns product and feature releases
• Be identifying new exciting research opportunities that we should go after and presenting these in compelling ways to leadership to get buy-in
• Be growing in your role, honing your skills and pushing forwarded the whole Research and Insights team with new opportunities

What you will bring to Acorns:

• 2-4 years of experience in user research, both qualitative and quantitative
• Experience in executing a variety of research methodologies, including field studies, semi-structured interviews, diary studies, usability studies, surveys, focus groups, card sorting and benchmarking
• Experience of research with parents and kids a big plus
• Enjoy owning the end-to-end research project, from scoping to recruitment to analysis and the final deliverable
• Familiar with user research tools and passionate about learning new ones
• Strong communicator, self-starter, strategic thinker, and capable of working in a fast-paced, matrixed corporate environment
• Driven to learn fast, be creative, and win as a team
• Passion for our customers and the Acorns mission

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package to meet the needs of you and your family
• Flexible paid time off
• Numerous career possibilities that allow you to grow with Acorns
• Talented and motivated team members who care deeply about one another, our mission and our customers.
• The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.

About Acorns:

Acorns is the leading micro-investing app in the U.S. It allows users to round up their daily purchases and automatically Invest the Change® into a low-cost, diversified portfolio of exchange-traded funds offered by some of the world's top asset managers (including Vanguard and BlackRock). Founded in Newport Beach, Calif., by father and son team Walter and Jeff Cruttenden, Acorns provides a simple entry-point using the Acorns app on iPhone or Android. Customers accumulate fractional shares in one of five portfolios constructed by world-renowned Nobel Laureate economist Dr. Harry Markowitz. Acorns' smart portfolio algorithms automatically work in the background of life, helping users build wealth naturally, pennies at a time. From Acorns mighty oaks do grow.

Mission:

With benevolence and courage, we look after the financial best interests of the up-and-coming; beginning with the empowering step of micro-investing.

Commitment to Diversity, Equity & Inclusion:

Acorns believes diversity, equity and inclusion are fundamental obligations that strengthen our team. We need a diverse, multi-disciplinary team to build a meaningful company and culture.

Values:

1. Lead with heart
2. Make bold decisions
3. Always build trust
4. Never stop growing
5. Find a way

Click here to view Acorns Job Applicant Privacy Policy.