Expert Services Specialist, Retail Media

Job Description

Description

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.

The Retail Media Expert Services Specialist is a dynamic contributor tasked with providing world-class services, campaign management and strategic consultation to Skai clients. Day to day enablement, campaign optimization, supporting client calls and performance reporting will be the primary responsibilities of this Specialist. Working with a Manager of Retail Media Expert Services, this individual will deliver elite-level results to ensure high growth for our clients and maintain the high standards of excellence that our Expert Services team at Skai is known for.

Skai Retail Media includes major publishers like Amazon, Walmart, Instacart, and a growing list of retailers via SSPs (e.g., Criteo) such as Target/Roundel. Candidates must bring subject matter knowledge on day one from a foundation in Amazon 1P and 3P including Ecomm paid media management experience and first-hand insights from executing campaign strategies for SMB to enterprise brands. While day to day management and campaign execution is the primary function of this role, we are looking for candidates that bring innovative ideas to further cement Skai’s role as a retail media advertising leader and help to establish our team’s long term vision.

Duties and Responsibilities:

• Execute ad campaigns at an elite level, optimizing performance to exceed clients’ goals
• Act as a consultant and advisor to clients regarding media planning, campaign strategy and best practices
• Communicate the success and performance of assigned accounts, both internally and externally
• Provide paid media solutions & expert platform support to clients to enable them to use Skai’s tools effectively
• Uphold the team mission to bring about client success and self-sufficiency within Retail Media marketing and management
• Pursue solutions for managed clients beyond the tools and templates available when needed
• Partner closely with the product development team to drive platform innovation and capture market opportunity

Skai Requirements:

• Passion, curiosity & a drive to finding efficiencies & opportunities for growth
• Desire to deliver best-in-class service
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills, both in writing and verbally
• Proven track-record of problem-solving

Position Requirements:

• Undergraduate degree
• 1-3 years experience with hands on retail media campaign optimization and management experience
• 1+ years client-facing or customer service experience
• Data analysis, Microsoft Excel and Google Workspace skills
• Energized by solving problems and finding opportunities to make a client successful
• Experience with Amazon Advertising activations preferred, background with Walmart, Criteo, Citrus and/or Instacart will also be considered
• Experience collaborating with a team both locally and virtually is preferred
• Practitioner knowledge of Skai or other search marketing platforms is preferred
• Ability to travel occasionally

Equal Opportunity Employer

Skai is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values . We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer.