Product Owner, Digital Experience Product Management

Job Description

Job Summary

Opportunity The Comcast Business Customer & Digital Experience team manages digital properties and experiences for Comcast Business. With a focus on customer engagement across the customer journey, we are an entrepreneurial team focused on creating opportunities to educate, enlighten and delight new and existing customers. Our goal is to build long-lasting relationships with our customer base through the delivery of enhanced flows, smart features, and self-service solutions that foster trust and loyalty. The Comcast Business Digital Experience Product Management team is searching for a Product Owner with proven success in delivering digital products and services across web and mobile platforms. The Product Owner will be responsible for driving the on-time and efficient delivery of continual enhancements to the digital self-service experience. This role will facilitate continual communication and collaboration among internal digital delivery teams to ensure features are developed based on clear requirements and delivered according to schedule. Working closely with the Sr. Product Manager, the Product Owner will assist in the creation and management of the product roadmap. The Product Owner will partner with stakeholders to ensure a streamlined end-to-end experience that aligns with corporate strategy and best practices. The Product Owner will collaborate with cross-functional teams to ensure new features and enhancements provide excellent and innovative customer experiences.

Job Description

THE ROLE

The Product Owner will lead or directly contribute to the following tasks:

• Works in an agile framework as “Product Owner” to deliver continuous digital enhancements and industry-leading customer experience, with a focus on My Account (web and mobile web).
• Writes detailed and clear user stories to capture feature requirements, drives refinement/grooming sessions, and manages the backlog
• Works closely with user experience and content teams to design product features and ensure they reflect the original vision
• Works closely with solution design, architects, and development teams to ensure features are well planned, requirements are understood, and deliverables meet acceptance criteria
• Works closely with the engineering team to plan and manage sprint capacity, ensuring efficient delivery
• Leads product and/or cross-functional working sessions, as needed
• Develops detailed product features on an on-going basis, continually identifies strategic opportunities for improvement, and develops implementation plans
• Performs best practice research and competitive analysis
• Develops strong relationships with all partners and stakeholders
• Partners with analytics and research personnel to assess performance and identify areas of opportunity to meet customer needs and key performance indicators
• Communicates feature status and performance metrics to management and stakeholders on a regular basis
• Provides product support and develops customer/sales/care tools and training/awareness materials, as needed
• Provides subject matter expertise to team members, as required

Additional responsibilities:

• Demonstrates excellent team leadership skills, with a proven track record of successful delivery of initiatives, partnering with the cross functional team to deliver on time, meeting budget and strategy expectations.
• Develops strong relationships
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned

Education and Experience

• Bachelor Degree or Equivalent
• Years of Experience – 4-6 years related experience
• Experience with Agile development methodologies

Proficient in relevant software applications, including Microsoft Office, Confluence, Jira, and Rally

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.