Customer Experience Designer

Job Description

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Acquia is seeking a Customer Experience Designer (CX) to help bring the company’s emerging digital experience platform product line to life. We are looking for innovators; professionals with an unrelenting belief in the power of user experience to transform businesses, and with the passion and commitment to help Acquia become recognized for elegant and powerful product experiences.

You’ll be joining a talented team of researchers and designers creating breakthrough products for people developing rich digital experiences with Drupal. Our customers are a savvy, demanding group; you and this team are responsible for delivering best-in-class applications in a fast-paced, agile, growth-oriented environment.

Responsibilities :

• Lead execution of critical initiatives focused on enhancing the customer experience and delivering on roadmap items
• Champion and implement CX methodologies and tools including but not limited to; journey mapping, storyboarding, and customer personas
• Work with UX researchers to fully understand, and become a strong advocate for, our customer’s needs and the designs necessary to address them
• Partner with our UX researchers to test and iterate design concepts
• Work with the broader team to identify strategic research needs and customer experience improvement opportunities
• Spend time with Acquia customers, prospects, partners, and internal partners to understand user needs
• Demonstrate a command of design methods, tools, communication, and presentation skills
• Participate in iterative prototyping efforts with varying fidelity/presentation tools (e.g., sketches, storyboards, wireframes, clickable prototypes) to help bring your customer-focused solutions to life

Required Skills:

• 2+ years experience
• A thorough understanding of design thinking and service design with experience conducting workshops.
• Proficiency in software tools such as InVision, Sketch, Axure, Figma, Adobe Creative Suite or similar
• Experience participating in knowledge elicitation exercises (e.g., interviews, focus groups)
• Ability to multi-task, prioritize requests, communicate with partners, and meet expected landmarks

Extra credit

• Experience with SaaS product design and development
• Familiarity with web development best practices and cloud architecture
• Experience with enterprise software development and/or Drupal experience

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here .