Job Description

The Account Executive (AE) is responsible for driving growth and retention for smaller-sized net revenue customers’ accounts. Primary focus on building relationships and routines which retain the business while through qualification uncover potential growth opportunities within their account base.

The Account Executive role is responsible for increasing branch revenue by developing existing accounts with a measured cadence of customer contact, working with pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.

Our hybrid model of 2 days/week in office and 3 days/week remote helps you maintain a healthy balance. To ensure you have what you need to be successful, we provide an in-person onboarding process. After that, you are all set to work remotely 3 days/week.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Business Development:

• Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
• Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
• Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business
• Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
• Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere
• Communication plan to provide timely and relevant updates on the market and CHR

Customer Experience:

• Creates and manages to Account SOP
• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
• Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning
• Participates in account implementation and transition from sales team

Efficiency & Financial Accountability:

• Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement
• Accountable to adopt and apply new tools and processes that improve overall workflow
• Regularly reviews AR dashboard and ensures timely action is taken with customers
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma or GED
• Ability to travel locally 30% to 40%

Preferred:

• Bachelor’s Degree from an accredited college or university
• Passion for sales and building customer relationships
• Attention to detail and strong analytical skills
• Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
• Ability to define, develop and document business processes and procedures
• Driven, enthusiastic, persistent, confident, highly motivated and results focused
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.