Strategy and Operations Manager, Customer Success, Google Cloud

Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA; Chicago, IL, USA; Washington, DC, USA .

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience working in a Strategy and Operations role in technology, management consulting, banking, or internal corporate strategy.
• Experience with productivity, cloud-based tools (e.g. Google Workspace), or equivalent tools.

Preferred qualifications:

• MBA or Master's degree.
• Experience and comfort with large datasets, synthesizing insights, and recommending actions from data.
• Experience with or at large enterprise organizations, managing internal stakeholders, and presenting to executives and technical management teams.
• Experience planning and managing at both the strategic and operational level.
• Ability to be successful in a complex, globally-scaled product, sales, and engineering environment.
• Distinctive analytical and problem solving skills; comfort working in a fast growing, dynamic, and ambiguous environment.

About the job

The Google Cloud Go-to-Market Strategy and Operations organization partners with the Google Cloud Sales and Google Cloud Customer Experience organizations in developing go-to-market strategies, providing business critical insights using analytics, ensuring cross-functional alignment of goals and execution, and helping teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

As a Strategy and Operations Manager, you will be aligned to the Google Cloud Customer Success organization, which is a strategic pillar under the Google Cloud Customer Experience function. You will be primarily focused on acting as a business strategy and operational business partner supporting the leadership team. You will enjoy working with data, complete strategic planning and analysis, and help run the core business processes.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Partner with the Customer Success leadership team to analyze customer trends, develop go-to-market strategies, and build global coverage/deployment plans.
• Manage the day-to-day operational activities around the Customer Success compensation plan including coordinating, analyzing, and reporting.
• Support the launch and growth of the Customer Success team by helping to define the long-term strategy, systems, people, and process infrastructure.
• Manage core business operations activities such as business planning, headcount management and finance/budget tracking.
• Be the key point person for the creation of monthly and quarterly business reviews, planning off-sites, and executive briefings on the status of the organization’s performance.

Locations

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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