Lead, Engagement and Communications

Job Description

We are Grabbing the job detail for you

Life at Grab:

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

The People Operations (Pops) team strives to revolutionize human resources the same way that Grab has revolutionized transportation. We serve to find, grow and keep the remarkable assemblage of talent who are our Grabbers.

Get to know the Role:

• You will learn the various components of employee experience excellence
• You will learn stakeholder management skills
• You will be exposed to various HR tech and lead with your heart

The day-to-day activities:

Onboarding:

• Managing GrabOn to send comprehensive communication to new hires with information related to the onboarding procedure (e.g. work schedules, parking options, dress code etc.).
• Preparing onboarding kits.
• Addressing the queries of new hires.
• Gathering and processing paperwork (e.g. NDCA, Offer letter, etc.).
• Welcoming new hires and giving them a tour of the office.
• Introducing new hires with team members.
• Coordinating logistics for Onboarding/Reboarding session including: Pops & Other Department presentations, Partners’ experience (GrabCar Shadow, GrabFood Delivery, Mex Acquisition Experience), etc.

Employee Engagement:

• Rewards and recognition – Implement employee engagement and recognition programs.
• Grabber Engagement Survey (GES) - Help drive efforts related to using data and survey outcomes to identify & build action plans with the most valuable themes and stories to help our teams improve engagement and experience.
• Culture – together with Pops team to create an inclusive and fun culture by implementing meaningful activities for teams to interact. (e.g. All Hands meetings, Company trip, Company birthday, ...)
• Analyzes data and identifies key insights to make improvements.
• Overseeing our established internal communications channels (e.g. Workplace, employee newsletters, email announcements).
• Performs other duties as assigned by management.

Employer Branding:

• While being part in designing the strategy for employer branding, you will be in charge with implementing the agreed initiatives.
• You will take the lead in designing events and initiatives to boost our brand as employer on the market. You will be able to use your creative skills in a set of general guidelines.
• Ensure that internal/external employer brand messages are clearly articulated, aligned and disseminated effectively via recruitment and attraction campaigns.
• Proactively plan and manage employer branding events, such as job fairs, career events, open days, workshops, etc.
• Develop and maintain various communication and marketing materials, including employee videos/testimonials, social media campaigns, etc.
• Create and maintain strategic partnerships with universities and student associations to generate continuous awareness on our employer brand.

Learning & Development:

• Work with the L&D team to organize both internal and external training, communicating with everyone involved to ensure a smooth start.
• Keep all delegates informed of their expected attendance at internal and external training courses and organize their timetables.
• Communicate and coordinate learning and development activities across the business, as appropriate and play a support role in the launch of new L&D initiatives.
• Take responsibility for the coordination and organization of learning lunches.
• Work with the L&D team to evaluate L&D programs against agreed KPIs supporting any action to improve quality where appropriate.

The must haves:

• Creativity in developing programs and methods for engaging an audience toward the success of a goal
• Accuracy and attention to detail
• Ability to build effective working relationships at all levels
• Organizing, including the ability to manage multiple projects and tasks simultaneously
• Organization and Prioritization
• Self-motivated, self-confident, stress resistant
• Good English communication skills
• Minimum Bachelor’s Degree ​

Our Commitment:

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab:

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.

Get to know Grab:

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

If you share our vision of driving South East Asia forward, apply to join our team today.

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