Operations Manager, Project Management (Remote)

Job Description

Hi, we're Oscar. We're hiring a Operations Manager to join our Insurance Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As an Insurance Operations project manager, you will strategize and implement a portfolio of projects that span across Insurance Operations. You will have end-to-end coordination and oversight of joint solution design, solution development, and post-implementation monitoring.

You will report to the Senior Manager, Insurance Operations. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.

Responsibilities

• You will work with project sponsors and Insurance Operations teams to design, manage technical operations roadmaps, goal definitions, detailed work plans, resource needs, budget and timelines
• Communicate project progress, risks, and decisions to important partners and leadership
• Lead the end-to-end management of multiple projects
• Analyze project risks, develop recommendations for risk mitigation and communicate risk mitigation options to management and partners
• Implement and lead essential process improvements that markedly move us towards operational excellence and develop solutions that radically improve the efficacy and efficiency of existing operational processes
• Develop understanding of Insurance Operations team, both operationally and culturally, to help identify opportunities for improvement projects
• Introduce, document, and deploy tools and systems to support more efficient project management and execution
• Lead team to ensure successful implementation and supporting their professional and personal success through development

Qualifications

• Bachelor's degree or 4+ years operations experience
• 5+ years of project management/process-oriented operations work experience (lean operations, project management)
• 3+ years of using data to analyze project performance, identify risks, and develop reports for management and partners
• Technical skills and advanced Excel skills (can write advanced macros) and familiarity with database languages (SQL)

Bonus Points

• PMP/Lean Six Sigma certification
• Management consulting or healthcare experience
• Metrics-driven project management approach, always guiding partners towards 'zero defects'
• Relationship management skills

Life at Oscar:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here .

COVID-19 vaccine requirements for in-person work:

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at [email protected] to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.